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Error when instance is loading (2 Comments)
Topic by Aman MehrotraContentHi I am trying to launch an instance in one of my client machines, however, it gives the attached error. It also seems that application is running in the background,...
View Articleworkspace addin in child workspace not working (1 Comment)
Topic by moshHi,I have one addin on contact workspace which works perfectly on primary workspace. But its not working in child workspace.When i try to open contact from SE/Chat workspace, in child...
View ArticleHow do I increase the length of a menuonly field? (3 Comments)
Topic by Scott HeidenreichContentHello,We have a menu only object that requires more than 40 characters for each menu time. Is there a way to increase the size of the menu only objects field?Thank...
View Articleworkflow/workspace reload Issue (9 Comments)
Topic by Vijayalakshmi ArunachalamHi All, I have created workflow to create a custom object record on click on one button. Workflow will trigger process handler to create new record with some business...
View ArticleHow to take bulk data backup from the System (6 Comments)
Topic by Saravanan SekarHi All,In my system I have 12 lac Incident/Customer Data records. I want to take backup everything for example csv,pdf... format.Please suggest me the best practice to achieve...
View Articlecalling to external system and SSO (2 Comments)
Topic by daniela gianniniI have a specific requirements about calling to external system and SSO.Suppose I have this URL: salescloud.test.com. This URL point to an application, it can be sales cloud...
View ArticleBUI - in report reset button opens up filters section but I want it to stay...
Topic by vivtedI have reports in the Browser UI that I have checked the option to allow them to run without search parameters being specified. So when they come up in the BUI, they look like I want...
View ArticleIs there ANY way at all to retrieve a discarded attachment? (4 Comments)
Topic by Simon EcclesContentHello,I have an incident where a customer has attached a file which has been discarded due to maximum size exceeded. This is a delicate situation and I could really do with...
View ArticleOutlook Integration for Mac OS (2 Comments)
Topic by Lage AnthonyContentHi All,We have a requirement to integrate Oracle service cloud and Mac version of outlook. Could you guys please suggest what are the available options we have.Thanks,Lage...
View ArticleArchive old answers (5 Comments)
Topic by chidambaram CTI need an 'Archive' option within agent desktop which we can use for answers that are no longer being used. For example No one should be able to see answers within the archive...
View ArticleCan the country on Organization be defaulted to United States (3 Comments)
Topic by Praveen WoodyContentCan the country on Organization record be defaulted to United States? That is the only country available in interface.I tried using workspace rules, business rules and...
View ArticleDisabling Multiple Users (1 Comment)
Topic by Angus CameronHiLooking for a way do disable multiple users at a time (avoid going through them 1 by 1). All users are on the same profile and user group. Any advice would be great Angus
View ArticleSave settings for Expanded Mode
Topic by JLFolkmanIs it possible to save how you have the case display in Expanded Mode when you collapse or expand a section in Expanded mode? For example I want two sections to be collapsed as a...
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CK Editor Default Font (2 Comments)
Topic by Eddie GrissettContentThe Answer editor has been changed to use CK editor.Is there a way to change the default font?If you open the answer editor, you will see that Normal (DIV) is selected by...
View ArticleSend Email With Incident Field Information and delete these fields information
Topic by Sasi Kiran AlladaContentHi All,We have the below requirement:Client will submit OPA form from external web portal and an incident gets created in the RNT system. Once the Incident created in...
View ArticleAdding New report/ Staff accounts / Business rules in Agent Browser UI (1...
Topic by Srinath SrinivasanContentHi Geeks,Can you kindly advise, whether there are options to configure the following. Creation of User AccountsBusiness RulesReports etc.,Or the browser UI is just...
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Customize Chat Live Media Bar (13 Comments)
Topic by Shenbaga MoorthyContentPull Chat :To allow agents to pull chats from the wait queue. Chat requests are offered to agents when they click the Request Chat button on the Live Media bar. What are...
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Error when instance is loading (3 Comments)
Topic by Aman MehrotraContentHi I am trying to launch an instance in one of my client machines, however, it gives the attached error. It also seems that application is running in the background,...
View ArticleDoes message template in RightNow support responsive templates? (21 Comments)
Topic by Lavish KumarContentUnder the Configuration > Site Configuration > Message templates.I am trying to create a template that is responsive for all mobile devices but:1) When I add style...
View ArticleNamedEvents in C# (2 Comments)
Topic by Olegs MatvejevsHello, may be someone knows how to catch "NemedEvent" in C# Add-in triggered by OracleCloud console?
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