Merge Duplicate Organizations
Topic by NivenContentGreetingsAre there any possible out-of-the-box solutions to merge 2 or more organizations records because they have the same information? The functionality should not just only...
View ArticleClik here to view.
Outlook Integration - is there a way to limit Contact creation
Topic by Rebecca MoorhouseContentWe have Outlook Integration on some profiles and have installed as per documentation. It is working.However, we want to NOT allow the integration to create new...
View Articlecheck the message template triggered for a particular incident (2 Comments)
Topic by Ashima KatyalContentIs there a way we can get a report on the message templates that are triggered to a contact/incident.Help appreciated!Thanks VersionNov 2016
View ArticleClik here to view.
CK Editor Default Font
Topic by Eddie GrissettContentThe Answer editor has been changed to use CK editor.Is there a way to change the default font?If you open the answer editor, you will see that Normal (DIV) is selected by...
View ArticleSchedule email sending to customer by business rule (6 Comments)
Topic by Dudu DahanHello,I understood that there is an option to set in business rules, scheduling email to customer, for example. to schedule email sending to customer after 5 hours by business rule....
View ArticleClik here to view.
Reject Lead Pop-up (1 Comment)
Topic by Beste AkkayaContentHello,When we set the status of a lead into reject, a window pops up with rejection reason, comment and status. Is it possible to edit this window? If not, does anyone know...
View ArticleChange icon of Contact,Audience,Organization (3 Comments)
Topic by KHUSHBOO RANIIs there a way to change icon to include an image for Contact,Audience,Organization etc?
View ArticleClik here to view.
SEND_SAVE_INC_ASSOC_VALID_MBOX_PLS_MSG Message Base Item (1 Comment)
Topic by Tim HollandContentHi,I'm looking for any information about the EXACT circumstances in which this Message Base item is used in the pop up shown below.On the face of it, I'd expect it to be...
View ArticleUnable to download ***.oft / ***.msg from ***.custhelp.com
Topic by JJHi,Using guided assistance and the Call URL option. Works fine with PDF files and other similar extensions.However when using MSG and OFT files/extensions, it fails. I have made sure I can...
View ArticleI am not receiving emails! (Techmail) (4 Comments)
Topic by Alessandro GómezHi,I have configurated my Service Mailbox. I do not have any issue, apparently it is working well and I have not received any notification of an issue. However, Techmail is not...
View ArticleHow to Invoke a file manager script from JavaScript on click of a button in...
Topic by Yash ShahContentThe Button will be present in Workspace.VersionService Cloud
View ArticleCPM isn't triggered on Answer Category changes? (1 Comment)
Topic by Douglas CahillContentI've set up a CPM monitoring Answer changes and everything works well so far except when only a category is changed. Open an answer, got to the category tab, change the...
View ArticleSchedule email sending to customer by business rule (8 Comments)
Topic by Dudu DahanHello,I understood that there is an option to set in business rules, scheduling email to customer, for example. to schedule email sending to customer after 5 hours by business rule....
View ArticleAsynchronus CPM not working properly
Topic by Saravanan SContentHi All, I am using curl in CPM to create record in EBS system, once the record created am mapping that respective record ID against the Incident.Here, the record gets created...
View ArticleHow to call Controller/Libraries/Model from CPM? (4 Comments)
Topic by Saravanan SContentHi All,I am trying to call Library files from CPM by following the http://cxdeveloper.com/article/cpms-custom-process-management answer from cxdeveloper forum. I am getting...
View ArticleREST API using javascript in browser control (1 Comment)
Topic by Padma Prabha VaradarajanContentHi I am trying do a REST API query Call using javascript in a browser control embedded in a tab in Agent Desktop.When I try to run the xhttp.open() command, it...
View ArticleExample PHP for copying a custom field to another field
Topic by Scott HeidenreichContentHello,I am trying to accomplish something pretty simple, but I have no experience with PHP and believe that I need to create a custom process. All I want to do is copy...
View ArticleMessage template needs Incident Id appended at the end (9 Comments)
Topic by NishiContentHi All,We have a requirement to open a customer portal page from a link on the mail sent to the customer. The link is "https://mysite.custhelp.com/app/service_details/value/i_id"....
View ArticlePull data from grand parent in workspace in Agent Desktop/Browser UI (5...
Topic by Venkat TanneruHi - We have a requirement where Parent, Child and Grand child objects are present.Parent Object: StudentsChild Object: StudentSectionsObject : DepartmentsStudent has deptId as...
View ArticleDisplay Products associated with the Purchased Products the Customer owns on...
Topic by JLFolkmanWe have been using Oracle Service Cloud for over 11 years and would like to address something we have dealt with for that amount of time, which is to only display the Products...
View Article
