Send Email With Incident Field Information and delete these fields information

Topic by Sasi Kiran Allada

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Hi All,

We have the below requirement:

Client will submit OPA form from external web portal and an incident gets created in the RNT system. Once the Incident created in the system , we need to fetch some incident fields sensitive information and send an email across some internal specific users (say group of users, these users are NOT present in the RNT system) and then delete these sensitive information from the incident record.

Can this be achieved standard functionality?

I know that we can trigger a CPM event handler script to send an email  using php and delete the sensitive information. But I'm looking for something that I beleive using standard functionality to achieve this 

               1. After Incident Created In the RNT System then Schedule a report/dashboard to send an email to group of users

               2. Delete the sensitive field information from Incident

Any Suggestions....

Thanks,

Sasi

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