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Not able to select Opportunity in Data Import Wizard (2 Comments)
Topic by Janmajay AdhikariContentHi Everyone, I´m using Data Import Wizard in order to import "Opportunities" but the option in the list of "Data record Type" doesn´t exist.I tried to add a new Data...
View ArticleConditional statements in the global template (2 Comments)
Topic by JJHi,Is there a way to add conditional statements in a global template? Our global template currently has a signature of contact details. What we would like to do is set one signature to a...
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Hiding a custom object from a user in reports design mode (3 Comments)
Topic by UmerContentMy objective is to hide a custom object/custom object data when a particular user is trying to create a report. What I mean is, even when a admin staff is creating a report then he...
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Change the size of the tab set in a workspace (7 Comments)
Topic by SeniorGeekContentI have been asked to add some new fields to our agent workspace, and I'm out of room. I've done every search I can think of in the Knowledge Base, Documentation and Forums...
View ArticlePulling incidents into My Inbox doesn't seem to pull in incidents created via...
Topic by JJHi,When agents pull the incidents into their inbox, everything looks ok. However, it seems to be skipping incidents with techmail as the source. Incidents before and after these requests...
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Set range for zoom (1 Comment)
Topic by Lars FischerContentDear community, I would like to set a certain range for the zoom- function in the agent desktop. It should be possible that a service user only can choose out of a fixed...
View ArticleHow to create regex for mail header. (7 Comments)
Topic by Marcos SanzContentHi. I've never worked with regular expressions and I'm having problems creating one to use in business rules. my business rule would be incident. email header matches the...
View ArticleCSS changes through Agent Browser UI Extensions (1 Comment)
Topic by Gursimran Singh SainiContentHow to I change look and feel of Agent Browser UI?- Adding CSS files don't work. - Adding CSS to JS files don't work. Because apparently document object is not...
View ArticleConfiguration settings : MYQ_REOPEN_DEADLINE (1 Comment)
Topic by Dudu DahanHello, I am looking into the "Configuration settings" and to key "MYQ_REOPEN_DEADLINE", This key is about the end-user, there is also a key for the internal-user (our users)? for the...
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WF Development > Opening a workspace of different object type (6 Comments)
Topic by UmerContentI have a workflow in which I am trying to open a Contact workspace. The issue is, the report is based on a custom object (CO1 or CO2) and getting error while opening record (please...
View ArticleBlank Resposne added to Comm Thread automatically (1 Comment)
Topic by Terri RodriguezContentMy signature block was enabled and I created a signature block in my personal settings. When I opened an incident I could see a draft response with my signature block...
View ArticleIncident Status menu item different behavior with different channels (3...
Topic by Bilal MaqsoodContentHello, I have set a rule on workspace that we can specifically select in progress, waiting and solved statuses after incident is updated. It works fine when incident...
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Reporting on Users Personal Settings (2 Comments)
Topic by Tim HollandContentIs it possible to produce a report for all users containing details of the Notification Options settings accessible in the .NET console via File > Options > Personal...
View ArticleLast attributed (1 Comment)
Topic by Sérgio BraunContentHi all!I'm trying to make a CPM to populate a field with the "last assigned". To clarify my doubt, I will explain my logic and below is my code:I created three fields:...
View ArticleNumeric Telephone Number of any length (12 Comments)
Topic by chidambaram CTValid telephone numbers1. +44 (2920) 666662. +44 02920 6666666 (5555) 3. 9941888432 if I use Phone mask it should in the predefined format. Some time user may include + or...
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Auto Response to few users when a new incident created (1 Comment)
Topic by Safeeq HajakamaludeenContentHello,I am new to Service cloud. Trying to fix an issue which our team is encountering.Issue:External user send a email to service cloud and incidents get created....
View ArticleBulk extract attachments (1 Comment)
Topic by Mukesh KalalContentHello Guys We have requirement to bulk extract all the attachments related to the incidents in the list.Please share the idea how to achieve this.Version17D
View ArticleIncident Forward - Responses from FWD Recipient now updating original...
Topic by Shae HuyserContentWe recently upgraded OSC to August 2017. Previous Version was May 2016. What we've noticed is that now when we use the Forward Incident to send a copy of an Incident's...
View ArticleCustom Date field does not take date values prior to Jan 01 1970 (2 Comments)
Topic by Praveen WoodyContentHi, I have some custom Date fields on both inquiry and contact worspaces and one of them is for Date of Birth on Contact workspace. But none of the date fields take dates...
View ArticleHow to get Contact number from Incident workspace using JavascriptAPI (9...
Topic by Saravanan SContentHi All, Am trying to get contact's mobile number from incident workspace. But am not sure about the syntax to fetch the contact in JavascriptAPI.Kindly help me to achieve...
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