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Hi all!

I'm trying to make a CPM to populate a field with the "last assigned".
To clarify my doubt, I will explain my logic and below is my code:

I created three fields: Current Assigned (CA), Assigned Source (AS), and Last Assigned (LA).

Here's my logic for CPM:

I create a new Incident and edit the AssignedTo field (default field)
$ incident-> AssignedTo-> Account = "Sergio"
CA = $ incident-> AssignedTo-> Account
AS = $ incident-> AssignedTo-> Account
save;

I hit the AssignedTo field for "Vivian"
$ incident-> AssignedTo-> Account = "Vivian"
LA = CA;
CA = $ incident-> AssignedTo-> Account;
save;

However, the second block is not executed. For better visualization of my logic, analyze my code.

Is there any way to do this kind of parameterization not using CPM or Add-In? Does RightNow have a specific field for this?
This information via report does not supply me, need to show in the Incident workspace.

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<?php

/**
 * CPMObjectEventHandler: Atribuido
 * Package: RN
 * Objects: Incident
 * Actions: Create, Update
 * Version: 1.3
 * Purpose: Preencher o campo AtribuidoOrigem com o Atribuido e atualizar o campo UltimoAtribuido com o Atribuido.
 */
use \RightNow\Connect\v1_3 as RNCPHP;
use \RightNow\CPM\v1 as RNCPM;

/**
 * Handler class for CPM
 */
class Atribuido implements RNCPM\ObjectEventHandler {

   /**
     * Apply CPM logic to object.
     * @param int $runMode
     * @param int $action
     * @param object $incident
     * @param int $cycle
     */
    public static function apply($runMode, $action, $incident, $cycle) {
        if ($cycle !== 0) {
            return;
        }

       $incident = RNCPHP\Incident::fetch($incident->ID);
        // Preencher o campo Atribuido com o valor do campo Atribuido Inicial

        if($incident->CustomFields->pack->AS == null){
           $incident->CustomFields->pack->AS = $incident->AssignedTo->Account;
           $incident->CustomFields->pack->CA = $incident->AssignedTo->Account;
        }

        if($incident->CustomFields->pack->CA != $incident->AssignedTo->Account){
           $incident->CustomFields->pack->LA = $incident->CustomFields->pack->CA;
        }

        if($incident->CustomFields->pack->CA != $incident->AssignedTo->Account){
        $incident->CustomFields->pack->CA = $incident->AssignedTo->Account;
        }
    $incident->save();
    }
}

/**
 * CPM test harness
 */
class Atribuido_TestHarness implements RNCPM\ObjectEventHandler_TestHarness {

   static $incident_id = 163;

   /**
     * Set up test cases.
     */
    public static function setup() {
        // Apenas para seguir estrutura
    }

   /**
     * Return the object that we want to test with. You could also return
     * an array of objects to test more than one variation of an object.
     * @param int $action
     * @param class $object_type
     * @return object | array
     */
    public static function fetchObject($action, $object_type) {
        $obj = $object_type::fetch(self::$incident_id);

       return $obj;
    }

   /**
     * Validate test cases
     * @param int $action
     * @param object $incident
     * @return bool
     */
    public static function validate($action, $incident) {
        $obj = RNCPHP\Incident::fetch($incident->ID);
        if (RNCPM\ActionUpdate == $action) {
           return true;
        } else if (RNCPM\ActionCreate == $action) {
            return true;
        } else {
        }
        return false;
    }
    public static function cleanup() {   
   }
}

?>

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