service reference to connect RightNow with C# (1 Comment)
Topic by Apolinar ValdezContentHello!!I am new to this topic, reading the documentation:http://documentation.custhelp.com/euf/assets/devdocs/august2013/Connect_Web_Services_for_SOAP/Default.htmIt is...
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ININ Media Bar Logon OSC unhandled exception (1 Comment)
Topic by Theresa FandreiContentSuper Admin with ININ Media Bar. Log on to Media Bar affects Configuration/ Application Appearance/ Workspaces/Workflows - it does not render properly and Object Tools...
View ArticleStyling Standard Texts (4 Comments)
Topic by Shilpa SureshContentHi,I want to include certain font and size to all standard texts used. I included HTML content within text value and also used <as-html> tags, but still when this...
View ArticleWhat's the version of IE that we are currently using in the Workspace (1...
Topic by Saravanan SHi all,I want to know the current version of IE that we are using in the workspace as a browser control (Is that IE 7). There are few process not working in the Browser control but...
View ArticleShow CC and BCC on Sent Emails. (1 Comment)
Topic by Christian AlfaroContentHi,Is there a way to see the CC and the BCC addresses of already sent emails on incident responses?. It currently show just the primary address in the...
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Removal of blank space. Moveable box, cant delete. (9 Comments)
Topic by Patrick WasmerContentI have been told that this area/moveable box is not able to be removed.We get asked to get rid of this box at least twice a week, and would love to get this monkey off our...
View ArticleCustomer advice on closure of incident (2 Comments)
Topic by Rebecca MoorhouseContentHi,We are wanting to implement a process whereby a notification (email) is sent to a contact when an incident is solved (status changed to 'closed').Has anyone...
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Drop-down for display name in file-attachment (3 Comments)
Topic by Mukesh KalalContentHello guys,We have requirement to give a drop-down at place of text box in display name filed under properties of file-attachment , please provide any idea to achieve this....
View ArticleWorkspace Rules - Set a field to the value of a menu on the workspace (2...
Topic by vivtedIn the workspace rules, I can see how to set the value of a database field to equal the value of an input control on the workspace as long as it's a textbox. But it doesn't appear to...
View ArticleIncident validation based on task in Custom Process (1 Comment)
Topic by Subodh BeheraContentHiI have a requirement that all tasks with in incident should be closed before closing an incident. It should not allow the agent to close the incident.I wanted to know if...
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Customize Chat Live Media Bar (5 Comments)
Topic by Shenbaga MoorthyContentPull Chat :To allow agents to pull chats from the wait queue. Chat requests are offered to agents when they click the Request Chat button on the Live Media bar. What are...
View ArticleConfiguring work space rule to launch a hyperlink in a separate window (2...
Topic by Rick RIberaContentIs it possible to configure a work space rule to launch a hyperlink in a separate window in IE. I currently understand that work space rules can be set do just that, however,...
View ArticleIn which tables the custom menu fields are saved? (1 Comment)
Topic by Apolinar ValdezHi. I Hope to ask in the right placeI have some custom menu fields created, and I need to see the whole list of values that they contain with a query, I have a custom menu field...
View ArticleIncident Status menu item different behavior with different channels (1 Comment)
Topic by Bilal MaqsoodContentHello, I have set a rule on workspace that we can specifically select in progress, waiting and solved statuses after incident is updated. It works fine when incident...
View ArticleIncident Workspace's Rule Behaviour (1 Comment)
Topic by Bilal MaqsoodContentHi, I have set a rule when incident status is "Updated" then Status menu item shows only Waiting, In Progress and Solved options to be selectable. It works fine when...
View Articlebest practice to introduce RithtNow CX changes from test to production
Topic by Laura WalkerContentHi all,We have finished testing of changes to business rules, workspaces, queues, etc in our test site. Is there best practice documentation/instructions concerning how to...
View ArticleAdd Task Note control to multi edit task workspace (3 Comments)
Topic by Anh Hong JonesHello,Does anyone know if it's possible to add Task note control (not standard task note field) to multi-edit task workspace? I don't see the Task note control under Controls...
View ArticleOpening of different Custom Objects records in a Common Workspace (1 Comment)
Topic by UmerI have a requirement which is opening of different Custom objects records in a common workspace. For example:Let suppose I have custom objects like CO1, CO2 .. COn. The fields in all the...
View ArticleFinding out size of tables and rows
Topic by JJHow would I go about finding out how much space a particular table or row is taking up?Let's say I want to make a custom object with several fields and I have a volume of rows I will be...
View ArticlePhysical separation of Custom Objects data in report
Topic by UmerI have a requirement in which customer is asking for the physical separation of their employees data. Their employees have multiple departments. They want each departments data to be...
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