Quantcast
Channel: Discussion Forum > Agent Desktop and Configuration
Viewing all articles
Browse latest Browse all 2270

best practice to introduce RithtNow CX changes from test to production

$
0
0

Topic by Laura Walker

Content

Hi all,

We have finished testing of changes to business rules, workspaces, queues, etc in our test site. Is there best practice documentation/instructions concerning how to best implement these same changes in production. Do we need a quiet (no users logged in) maintenance window, can we make changes while the system is being used, etc.?
 

 

Version

Upgrade Version: Oracle Service Cloud May 17

Code Block


Viewing all articles
Browse latest Browse all 2270

Trending Articles