Custom fields similar to Categories/Products (17 Comments)
Topic by Azam KhanDear Experts, is it possible to create custom fields similar as Categories and Products fields? User can select multiple values from dropdown like we can select in Categories and...
View ArticleIs there a way to have the incident workspace read only for all other groups...
Topic by Praveen WoodyContentHiIs there a way to have the incident workspace read only for all other groups except the Assigned group or Assigned individual from that group?Can this be done using a...
View ArticleAgents can not edit the contacts or organization records (14 Comments)
Topic by Praveen WoodyContentHi, My agents can not the edit the Contact and Organization records.In their profiles, under Permissions-Contacts tab - Add contacts is checked. Also for Service, Add,...
View ArticleHow to inherit contact name from Incident to a new task
Topic by Praveen WoodyContentHi, When a new task is created from an existing incident, the organization and incident number are inherited automatically. The contact is not inherited.Can we change this...
View ArticleCan a report be automatically be refreshed? (3 Comments)
Topic by Praveen WoodyContentHi, Can a report be automatically refreshed upon a change that affects that report. We do not want the users to hit manual refresh button from ribbon or F5...
View ArticleNotification (any type) upon Task Completion (5 Comments)
Topic by Praveen WoodyContentHi, Is it possible to have a notification sent (desktop alert ie. toast notification OR notification entry in notifications view OR email) once the task is complete?So if...
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Is the BUI Chat Interaction workspace editable? (1 Comment)
Topic by JamesContentHi All,We're rolling BUI chat out to our agents in the coming days, but a major dislike that we've noticed is the Interaction workspace that loads with a chat.I've looked through...
View ArticleHow to check for Duplicate Contact (6 Comments)
Topic by Praveen WoodyContentHi,Is there a way to prevent creating a contact if it already exists?How can we do that?OR at least pop up a message to the user that the contact with the same details...
View ArticleChat satisfaction survey is being sent to customer who was disconnected for...
Topic by Moabe CostaContentGood morning everyone!I ask your help in an issue! we have an event where the CHAT satisfaction survey that is sent to the customer is being sent when he is disconnected for...
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Multi Edit in Browser UI (3 Comments)
Topic by Rohit ApsangiContentHello All,Is multi edit feature is available in browser UI? I am currently receiving an error when I am trying to open records.Regards,Rohit.VersionMay 2017Image
View ArticleScreen Pop URL - Variable input?
Topic by Brian L.Hi - looking for guidance with screen pop and having the URL accept CTI inputs. We'd like the inbound caller's phone number to pop up an existing contact record if possible. However,...
View ArticleHow is a record being edited by multiple users at the same time handled
Topic by Praveen WoodyContentHi, Just want to know if anyone has run into multiple users opening the same incident and updating it at the same time. I noticed that the last user save overrides the...
View ArticleConcatenate fields and display on a workspace (6 Comments)
Topic by jkariotisWe have concatenated columns on an organization report using the concat function. We would like to have the same concatenation of fields displayed on the organization workspace as a...
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BUI workspace extension - Position? (1 Comment)
Topic by SalvatoreContentHi,for .NET add-ins I set the dock style manually: public Control GetControl() { uc = new ProductHistoryUserControl(_globalContext, _recordContext);...
View ArticleIs it possible to grant access to user creation page only? (7 Comments)
Topic by Ahmed MustafaContentHello everyone,I'm newbie here and in Oracle Right Now in general.I've the following requirements for our internal Level 1 support and I'd like to check the possibility of...
View Articlesave numbers in radomn format like 123,45 or 76,25 in workspace (2 Comments)
Topic by Daniel DoerkHello,I have searced in the documentation. There it says you can add text field with a mask like "M#M#M#F,M#M#" or you can add integer fields. Both solutions do not work for my...
View ArticleHow can agents see other agent's status? (2 Comments)
Topic by Josh FredricksonContentWe would like for each agent to see who is Available when they are leaving for lunch or a break, to ensure that there is ample staffing on chat prior to changing status...
View ArticleHow to differentiate Incident created between Customer and agent (1 Comment)
Topic by Saminathan SwaminathanHi,I've CPM code to capture incident details when it create and store it in custom table. Our intention is CPM code should invoke when customer submit incident through...
View ArticleAdd second contact to an incident, hide thread to first contact (1 Comment)
Topic by Robert ConradContentDoes any ingenious developer out there have a possible solution to hiding the incident thread to the original contact when adding a second contact and sending a response to...
View ArticleList Box OR Custom Script usage for multiselect field (4 Comments)
Topic by Azam KhanFollowing up this question: http://communities.rightnow.com/posts/7cec836a24, I found that we have a control called List Box which allows selection of multiple items. Currently, I am...
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