Options to edit work space of staff account to add new tabs in agent desktop
Topic by Venkat TanneruCan you please share if there are any options to edit work space of staff account to add new tabs in agent desktop
View ArticleHow to recover OST mails items data corrupt OST file?
Topic by robery cantHi friends, my self Rob_cent and i have 98 GB OST file in 2007 version. And this OST file is Access in Outlook profile. please give me suggest how to access OST file in outlook...
View ArticleIncident created internally sending from wrong mailbox (3 Comments)
Topic by Simon EcclesHi everyone,I have an interface that has two mailboxes, Mailbox A and Mailbox B.When a customer emails Mailbox A and we reply, it comes from Mailbox A. When a customer emails...
View ArticleCan I create a one-off exception to override the EGW_MAX_PER_ADDRESS config...
Topic by Kristine TannertI'm wondering if I can create an "exception" to the configuration setting EGW_MAX_PER_ADDRESS for one particular sender. In most cases, I want EGW_MAX_PER_ADDRESS to max out at...
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BUI "workspace error" after closing an incident (5 Comments)
Topic by JamesContentHi,We are in the process of moving over to BUI from .NET, however appear to have hit a stumbling block.We are only able to open a single incident once during a login session from...
View ArticleAgent Desktop Session Out time (3 Comments)
Topic by Azam KhanKindly, I need to increase session time out for my Agent Console. There are posts for increasing Customer Portal by setting CP_LOGIN_COOKIE_EXP key but I am not sure which key is for...
View ArticleThreads.MailHeader and Agent Browser UI (5 Comments)
Topic by SalvatoreHiI would need to retrieve the mail headers for all threads belonging to the incident open in the workspace. In a .NET add-in, those headers were retrieved via QueryCSV: String...
View ArticleAdd second contact to an incident, hide thread to first contact
Topic by Robert ConradContentDoes any ingenious developer out there have a possible solution to hiding the incident thread to the original contact when adding a second contact and sending a response to...
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Display all levels for Product field (7 Comments)
Topic by Vijay KrishnaContentHi all,We have 3 level product/category values configured. Currently we are able to see only 2 levels in workspace after selecting a product ie. the selected product and...
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change default value of font within answer workspace (3 Comments)
Topic by Daniel DoerkContentHello, is there a possibility to change the standard font of the answer workspace (marked yellow in attached screenshot) to for example "Calibri" instead of "Times New...
View ArticleOPA interview on agent desktop
Topic by prashanth bandlamudiContentHi All,I get the below error while I was trying to load the opa interview on agent desktop. I haven't set any mapping settings. I just wanted to load the interview....
View ArticleHyperlink editor not functioning in BUI Incident thread (1 Comment)
Topic by JamesContentHi All,BUI has the option to insert and then edit hyperlinks into the incident thread, much in the same way that the .NET version of Service Cloud does. However, when editing a...
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Multi Edit in Browser UI (1 Comment)
Topic by Rohit ApsangiContentHello All,Is multi edit feature is available in browser UI? I am currently receiving an error when I am trying to open records.Regards,Rohit.VersionMay 2017Image
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Some incidents showing "Loading Threads" Error (1 Comment)
Topic by SophOContentHello,It has been reported that some incidents are showing an error and not loading the incident thread correctly. The usual scrollbar is missing which means our agents are unable...
View ArticleBUI Extensibility Framework - Samples and/or Templates (7 Comments)
Topic by SalvatoreHi,are there any samples of BUI extensions or templates (like the .NET-based ones available for add-ins) available, aside from the CTI/Twilio accelerator:...
View ArticleWorkspaceType is empty for currentWorkspace
Topic by Aarnav PContentHi All,We have an global ribbon addin which has a event handler for tab changed event._automationContext.CurrentEditorTabChanged += new...
View ArticleCan I create a one-off exception to override the EGW_MAX_PER_ADDRESS config...
Topic by Kristine TannertI'm wondering if I can create an "exception" to the configuration setting EGW_MAX_PER_ADDRESS for one particular sender. In most cases, I want EGW_MAX_PER_ADDRESS to max out at...
View ArticleAdd second contact to an incident, hide thread to first contact (1 Comment)
Topic by Robert ConradContentDoes any ingenious developer out there have a possible solution to hiding the incident thread to the original contact when adding a second contact and sending a response to...
View ArticleAgent Browser UI - Equivalent of Workspace Ribbon (3 Comments)
Topic by SalvatoreHi,I'd need to either:- Show a button in the toolbar, preferably after the "Bookmark" item...
View ArticleList Box OR Custom Script usage for multiselect field (2 Comments)
Topic by Azam KhanFollowing up this question: http://communities.rightnow.com/posts/7cec836a24, I found that we have a control called List Box which allows selection of multiple items. Currently, I am...
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