Stop And Restart Incident Ageing and SLA Calculation. (1 Comment)
Topic by Fitriah YusofContentHi,I have a requirement to Stop ageing and SLA calculation for an incident for a period and later resume both.End date is entered by the agent and is specific to incident....
View ArticleDOB as drop down in the contact workspace (2 Comments)
Topic by chidambaram CTDate of birth field appears as calendar in contact workpace by default. Is it possible to show as drop down for day,month,year?
View ArticleAgent Browser- Chat configuration (4 Comments)
Topic by Muthulakshmi MuthaiahHi All,How to enable the chat configuration in the agent browser UI. Is there any configuration settings to enable?Kindly suggest some idea on this. Thanks,Muthu
View ArticleHow to use Product Level Permission set filter (2 Comments)
Topic by Jyoti PadhiContentHi,I have created a product level heirarchy and products have multiple discussion threads in it. Now I have to classify the cusomers ans internal and external users. I want...
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'Country' Custom Field menu doesn't list names, just ISO codes? (3 Comments)
Topic by AdamI created a 'Country' Custom Field Menu on a Custom Object, added the field to a Workspace, and when the menu is selected, the dropdown includes (mostly) just ISO codes. The exception is...
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how to invoke business rule without changing incident status (1 Comment)
Topic by J SmithContentI want to send auto acknowledgement (which is an answer) to customer when certain redirects are submitted by an agent, so when customer sends an email to RightNow mailbox no...
View ArticleHow to add forecast percent to Opportunity (2 Comments)
Topic by Yaoguang WangContentDear Experts,While using Opportunity Tracking, I defined the Strategy/Stage/Task. In Sales Stage, there is "Forecast Percent".What I want is, in opportunity, when the stage...
View ArticleRisk of disabling EGW_SECURE_UPDATE_ENABLED (2 Comments)
Topic by Sylvia SHi guys,Is there any risk with disabling the EGW_SECURE_UPDATE_ENABLED configuration setting?Regards,Sylvia
View ArticleHow to retrive ARCHIVE_INCIDENTS (10 Comments)
Topic by Tony WilliamHi all I just started a research for my client on missing incidents and noticed the deleting source as Agedatabase - Archiving Where i found my client configured in the production...
View ArticleRule to trigger Pop-Up Approval window (8 Comments)
Topic by Emily S.Hello All,we have a problem with cases being left open for too long at times, when agents close out of case before hitting resolve. The issue comes up when an agent is working on...
View ArticleCheck Custom Object Value in Message Template Workaround
Topic by Tony WilliamHi all, I know we cant get the values of Custom Object in Mesage Template or check field value based on contains I am checking is there a workaround to check a custom object value...
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Report Management under analytics (2 Comments)
Topic by Jyoti PadhiContentI am not able to see Report Management under analytics in Agent desktop.Please let me know if I am missing any configuration settings in my profile. Image
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Display Full Content in Expanded Mode
Topic by Jarel Birck da SilvaContentHi,I would like to know if it is possible to control the length of each tab content in a Workspace when it is in Expanded Mode (File > Options > View Options...
View ArticleAttachment visibility (1 Comment)
Topic by Mike BeveridgeContentIs it possible to display all attachments a contact has associated with their record ( including all the attachments in incidents and opportunities)? Ideally we want to...
View ArticleScreen pop for custom Object
Topic by Tony WilliamHi all, Is it possible to open a custom object in an editor using screenpop by passing its id, I tried to open an editor using report Option "Open editor when report contains only...
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Dispositions in Workspace Rules (4 Comments)
Topic by Brian L.ContentHi, can someone take a look at these two rules I have setup and let me know why they seem to be conflicting with eachother? As far as I can tell, they have independent criteria....
View ArticleHow to create custom webservice in Service Cloud
Topic by Vinod RavindranContentHow to create custom webservice in Service Cloud. Please provide the link or documentation referenceVersionService Cloud
View ArticleCustomer’s communication thread (2 Comments)
Topic by Walid SarkisContentHello,I am wondering if there is a way to modify or delete the customer’s communication thread form an incident, I've searched the documentation and found nothing,...
View ArticleHow to configure custom webservices (SOAP /REST) (3 Comments)
Topic by Vinod RavindranHow to configure custom webservices (SOAP /REST). Please share the document urls for custom webservices hosting in service cloud
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Changing Color of Radio Button (2 Comments)
Topic by Lakshmi Suvarchala SarvaContentHi,Is it possible to change color of radio button(dot when selected) to black which is in yellow color by default.Can anyone help me in this..? VersionOracle...
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