Topic by Brian L.
Content
Hi, can someone take a look at these two rules I have setup and let me know why they seem to be conflicting with eachother? As far as I can tell, they have independent criteria. My Product-Disposition linking is correct. Each respective disposition is linked only with the Product indicated in the rule.
However, when I open a fresh incident, one Disposition will be hidden, and the other will be visible - even before I have selected any Product. If I change the order sequence of the rules, the Dispositions visible swap at incident creation
Thanks
Version
February 2015Image
