Custom Object workspace
Topic by Kristi A. KarelsContentI have added a custom object workspace to my contact record - and I'm unable to make a field *not* required. When I set-up the field in the custom objects- I coded it as...
View ArticleTab set display on enhanced service console
Topic by Grant GibsonContentWe're in the process of updating our workspaces in order to support Enhanced Service Console, but during testing I see tab sets displayed as sections instead of actual tabs....
View ArticleHow to add forecast percent to Opportunity
Topic by Yaoguang WangContentDear Experts,While using Opportunity Tracking, I defined the Strategy/Stage/Task. In Sales Stage, there is "Forecast Percent".What I want is, in opportunity, when the stage...
View ArticleAvoid adding threads in the response. (4 Comments)
Topic by Vikash PatelContentHello Team,I am sending an email to the contact through business Rule. I am using marketing email approach for this requirement.My query is, whenever the email goes to...
View ArticleBrief explanation how the Queue, Profile, and Group works? (1 Comment)
Topic by Muthulakshmi MuthaiahHi All,Can anyone give a brief explanation how the queue, profile, and group works?According to my view point,incident has been assigned to profile and then it will take...
View ArticleReducing duplicate contacts (1 Comment)
Topic by Rob BrandonAside from trying to make sure customers reply to mails including the ref number is there a way to reduce the number of duplicate contacts? Thanks
View ArticleList of Language Id and names used in Service Cloud (2 Comments)
Topic by Balasubramaniam KaruppannanWe are changing the culture used in our AddIn in Oracle Service Cloud desktop. We identify the language id from IGlobalContext interface. But we only we get the...
View ArticleHow can the Hierarchy view for Org Names be appended with additional data? (3...
Topic by Shawn O'BrienContentI would like to know if it is possible to add additional data to the Hierarchy view. Specifically, is it possible to take data from a custom Org field and include it in...
View ArticleAdd time billed to an incident (1 Comment)
Topic by María Victoria AcostaContentHi guys,I have to limit BillableTime control delete option, after adding a task for some profiles. Is that possible? I could not find the option though.Please take...
View ArticleMailbox Creation-Limitation (3 Comments)
Topic by Muthulakshmi MuthaiahHi All,Is there any limitation to create a service mailbox?For Ex.,Can we create a 100 service mailboxes in the oracle service cloud.If we create n number of...
View ArticleAdd or Change Channels (6 Comments)
Topic by eyespike1ContentHi I am looking to add a new Channel "SMS" to the list of existing Channels. Phone, Fax, Email etc.New Channel is grayed out for everything but Community.Is it possible to add...
View ArticleShowing custom report on customer portal page (13 Comments)
Topic by Vikash PatelHello Team,I have created custom report in agent desktop. I want to show the same report on customer portal page with the search filter. I am looking for PHP page code to resolve...
View ArticlePrevent the exporting of report data (1 Comment)
Topic by David QueenContentHi colleagues,Is it possible to allow individuals to run reports and see the results but prevent them from being able to export the data that the report returns?Many...
View ArticleChange Workspace Field Control Background Color (4 Comments)
Topic by Dan CleggContentIs there a way, in a workspace, to change the background color of a field control. I've got a field residing inside a Panel and would like to have it's contents appear in the...
View Articleedit address "object" in contact workspace? (4 Comments)
Topic by john sheflinContentHi, i can't seem to find any documentation on this in the default contact workspace, the object/field/area for address is actually many fields how do i edit / view / change...
View ArticleCustomizing the Login Screen Logo (4 Comments)
Topic by Rasheed AhamedContentHi All, I customized the Brand Content and Welcome Message of the Login Screen but could not find a setting for changing the brand logo. Is it possible to change the...
View ArticleRule to trigger Pop-Up Approval window (6 Comments)
Topic by Emily S.Hello All,we have a problem with cases being left open for too long at times, when agents close out of case before hitting resolve. The issue comes up when an agent is working on...
View ArticleReducing duplicate contacts (6 Comments)
Topic by Rob BrandonAside from trying to make sure customers reply to mails including the ref number is there a way to reduce the number of duplicate contacts? Thanks
View ArticleEmail Auto response channel allocation (1 Comment)
Topic by Monish KawliContentHi,Can we set channel allocation 'Email Service' when system sends auto response to customer? Currently system sets as 'No channel' for auto response.Please find position...
View ArticleCustomize Agent Console Title Bar Logo (1 Comment)
Topic by Rasheed AhamedContentHi, I'm not able to change the default Oracle Logo which is appearing on the Agent Console title bar (Custom Branding). [Attached screenshot] Can anyone help on this...
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