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How do you set permissions on the 'Copy' action within Incident Workspace...
Topic by LarryCContentWithin the Task tab inside the incident workspace, there is an Action column that contains the Actions you specify in your Analytics Report. I need to try and remove the 'Copy'...
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Checkbox Field
Topic by Luis MeloContentHi everyone,I need to create two custom fields in Organisations object:Check box field (where the user can check or un-check)Menu type check box field (where the user can check...
View ArticleCalculated Field (2 Comments)
Topic by Luis MeloHi everyone,I want to have a field that shows the age of the Contact.I have created a date field to hold the "Date of Birth". And what I wanted now was just to have a visual field...
View ArticleError post login to Agent Desktop (1 Comment)
Topic by Anitha ThangarajHi, I have admin credentials to RightNow Desktop , but post login i am getting the following error"The method or operation is not implementedOracle RightNow CX Cloud Service...
View ArticleOrganisation URL into browser control (2 Comments)
Topic by James McQuillenHi,I wanted to ask if the following was possible, or if anyone has any information on how this could be done.We currently have an organisations webiste url in a field in the...
View ArticleAjax in Desktop Javascript Integration
Topic by Marv FerrerIs it possible to run an Ajax script within the "onbeforesave" and "onsave" events? I'm trying to do that now but the Ajax function does not run or is being omitted. We're in Aug 11...
View ArticleApproval Process for records
Topic by Anuj BehlHi,I am trying to implement a approval process flow when a opportunity is created.My requirement is like if forcasted value of opportunity is less than $100k then it should be...
View ArticleLoading agent script from CTI (4 Comments)
Topic by TRJWe have a scenario where, when a call comes into RightNow system and is ack, an agent, script should load up.Has anyone tried /had such scenario? Need pointers on how to do this using workflow
View ArticleMultiple Addresses per contact (1 Comment)
Topic by Angeliki KanavaruHello!We need to use multiple addresses per contact (a functionality that already exists for Organisations) so we tried to follow the structure of the Organization Addresses...
View ArticleWorkflow - Initial Contact Record
Topic by Carl ElliottI have a custom object that is created from a CTI integraton that has a contact record associated with it. My workflow starts from the CTI CO and I can display the Contact Fields...
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Thread channels display (5 Comments)
Topic by KCContent Hi,How can I dispaly all channels in the Incident thread, For eg, I have created an incident from facebook/twitter social monitoring, but to respond I am not able to select the...
View ArticleSetting unique fields in Custom Object (1 Comment)
Topic by Angeliki KanavaruHello!I want to create a custom object. I need 2 fields of this object to combine a unique couple (something like a composite primary key).For example if there is a field...
View Articleproblem with chat workspace (2 Comments)
Topic by Karthik ChatakonduContent Hi, For the chat workspace, from Options, I have choosen "create/associate related incident at the end of a chat" with an option to "prompt agent " [refer workspace...
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chat workspace - Incident Issue
Topic by KCContentHi, I copied the standard reprot 'Incident by contact' and used in chat --> incidents, when i inititate a chat and goto incidents tab and click on New button i get an error [refer...
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hide options in child report
Topic by KCContenthow to hide/remove the options button from child tab report?Image
View ArticleQuery: State field in contacts
Topic by TRJThe RightNow help documentation on State field of contacts table says as below:The State field classifies how the contact was added (whether through Oracle RightNow CX Cloud Service...
View Articlecollapse 4 like fields to 1 in organization workspace
Topic by Jill KleinhansWe have the organization name broken into 4 fields, I would like to collapse them into one field, similar to the way a billing or shipping address is collapsed. Any ideas on how...
View ArticleOrganization Name field within the incident workspace
Topic by Marv FerrerIs there a way to make this field required within the incident workspace? In the previous releases, I was able to do so. What gives?I am currently in Aug 11 release.Thanks in...
View ArticleRemoving "Add Existing" button (3 Comments)
Topic by Alan ChengWhen you create a custom object, and it is linked to either another custom object or a RN object, you are able to add the custom object view to the parent object's workspace. Within...
View ArticleNamed Event clarification (2 Comments)
Topic by jamie23aksDoes anyone have a good example of how to use the Named Event feature in workspace rules? I've tried reading thru the Right Now cx guide and all it does is say you can fire a named...
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