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Add column to default relationship item report (2 Comments)
Topic by Jonathon WardContentIn Contact and Incident workspaces there are several options to add relationship items; the one I'm focusing on is Time Billed. The relationship items execute reports,...
View ArticleDuplicate emails not being delivered (1 Comment)
Topic by Jody BroylesI have customers sending emails with the same title and only the first emails is being delivered. It also looks like the RightNow is stripping emails that are informational...
View Article"Quickstart" page shown in May 2014 console after upgrade (2 Comments)
Topic by Clemens-Christoffer MeyreissHi all,we see this "quickstart" page when opening the May 2014 console after upgrade. The customer is interested in designing such a page of his own and show it on...
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Can the options menu be removed from a report control?
Topic by Clemens-Christoffer MeyreissContentHi,is it possible to remove the Options menu from the report control in a workspace and gain the used screen space for th report?Best regards,ClemensImage
View ArticleCan a workspace rule act on the number of records in a report control?
Topic by Clemens-Christoffer MeyreissHi,is it possible to trigger a rule on the number of records retrieved in a workspace report control?The concrete case is to have a report showing the other...
View ArticleCancel Search
Topic by Ludovic LOPESHi.Is there a way for an agent to cancel a search running?For example if the agent launched a search for contact, and the search is taking too long, to cancel the query made in...
View ArticleEmail Notification when case updated for out of office assigned agent (1...
Topic by Steve LaRocheUsing Nov2014, I had the idea to create a way to email a notification to our team or just management whenever customer updated a case that was assigned to an agent who was "out of...
View ArticleTop 5 Articles based on "Disposition" (1 Comment)
Topic by Sathya Rajendran Please help me to display top 5 articles based on disposition and product. Thanks in advance
View ArticleIs there a way to save your split window sizing preferences?
Topic by Amanda JoHi there, some of our agents prefer to use the split window option and they'd like to be able to save the sizing of those windows (say the top is smaller and bottom bigger real...
View ArticleCan agents save their preferred font for messages to customers?
Topic by Amanda JoHi there, is there a way for agents to save their default preference for font inside the html editor for sending messages to customers? If not, is there a global setting for changing...
View ArticleError On Agent Console (2 Comments)
Topic by Vikash PatelContentCan any one help me here.?When agents get log in to RN console immediately they are getting such kind of error. Please refer the screenshot for your reference. Help required...
View ArticleAnswer Control in Workspaces and Agent Scripting
Topic by Denise MeehanWhen I use the Answer Control to present an answer in a workspace or agent scripting, the answer contains every answer field available... ie: Status, Access Level, Language,...
View ArticleIncident Status are not able to change. (2 Comments)
Topic by Vikash PatelHello All,Can you please help me here. Agents are not able to change the incident status on their console and it's completely grayed out(Not able to edit) . As these are older...
View Articlehow to create a 1:1 extension table (CO) and bring additional fields into...
Topic by Rahul SharmaHi! I am trying to achieve something which was pretty common in Siebel data model. We would create an 1:1 extension table with a FK to parent. extra fields will be created here...
View ArticleCan you add different fields to an incident workspace?
Topic by Nicki MayersHiI am trying to set up a rule that when a particular product is selected in the incident workspace, another field with a dropdown list appears on the workspace (which I will in...
View ArticleCustom Object Relationship to Product
Topic by Nikon_Charles LicklyWe have the need to create a custom object that uses the Sales Product (Sales Catalog) as a the parent of a relationship, but the system does not allow me to select the...
View Articleautomated updation of global opt out list (2 Comments)
Topic by Roma VanjaniHi,I wanted to know if we can set up a contact to be globally opted out of the mailings. I want to update the list automatically without any human intervention.
View ArticleTool Tip in Workspace (1 Comment)
Topic by Mohana Gopal SelvamHi Gurus,Can you include the tooltip when we mouseover the field. Example when we mouse over the DOB field we have to see the date format "DD/MM/YYYY"Thanks,Mohan
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How to dismiss / hide the "State/Province" field in Address?
Topic by Luis MeloContentHi all,The business does not use the "State / Province" for contact and organisation addresses, therefore we need to dismiss (or hide) the "State/Province" field in the Address...
View ArticleSend notification to Assigner (1 Comment)
Topic by Mohana Gopal SelvamHi,Can we send a email notification to Assigner if the assignee complete the task.Thanks,Mohan
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