Topic by Jonathon Ward
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In Contact and Incident workspaces there are several options to add relationship items; the one I'm focusing on is Time Billed. The relationship items execute reports, each of which have an id. The reports for my Time Billed and Tasks are NOT returned when searching by ID via the Reports Explorer. The report for incident history IS returned when searching by ID via the Reports Explorer. To me, if a report has an ID, it should be returned when searched for.
INTENT: I want to add time_billed.notes as a column to the report returned as part of the Time Billed relationship item.
You would think the process would be as simple as: view the definition of the report to find the ID, bring up the report by searching Reports Explorer via ID, add the field you want (which is in the same table as the rest of the data already presented) and be done with it... What am I missing?
ps: No, it's not available as a hidden column.
Thanks for any assistance. -- Jonathon Ward
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