Adding Options menu to Custom Tabs (3 Comments)
Topic by Melissa RileyIs there a way to add the "Options" menu to top of a custom tab? It appears in the Attachments and Contacts tabs on the Incident workspace and has options like Zoom. I've poked...
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Setting Mobile phone as default (2 Comments)
Topic by Mohana Gopal SelvamContentHi Gurus,How to set the Mobile phone as the default in the phone drop down. Now office phone is displayed by default. Please find the attachment. Thanks,MohanImage
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Email sent from default mailbox (8 Comments)
Topic by Jody BroylesContentI have agents that are assigned a mailbox (ex. Helpdesk) so they only see incidents that are assigned to that queue. However, when they create a new incident it uses the...
View ArticleSomething interesting with scripts and workflow (2 Comments)
Topic by Mark KehoeHi,I presented this at the Higher Education User Group here in Australia last month and you might find it interesting. Its a short video of RightNow CX (or Oracle Service Cloud...
View Article"Open" option is not available on for an item on the attachment tab (1 Comment)
Topic by Jody BroylesContentThe "Open" option is not available on the attachments tab (grayed out). I would like it to be an option like "Download" and "Properties". I would also like to change...
View ArticleEGW_SECURE_UPDATE_ENABLED disabled? (1 Comment)
Topic by Marlena C.Hello,I was wondering if EGW_SECURE_UPDATE_ENABLED was disabled, meaning other email addresses can update the incident, are those other email addresses stored (are contacts created...
View ArticleHow to place the Tab order in a single workspace for 3 different profiles? (3...
Topic by Ramesh ReddyHi,We have 3 roles, In each role contain separate fields to show otherwise the fields should be hide mode. While working on the Incident those fields should appear based on the...
View ArticleCan we set the New Contact or New Incident workspaces set as default?
Topic by Ramesh ReddyHi,My requirement is: I need to set as default New Contact or New Incident workspaces whenever login into RightNow-cx New contact workspace or New Incident workspace should appear....
View ArticlePrivate Note in Rich Text Thread
Topic by Mohana Gopal SelvamHi All,Can we able to make "Private note" as a mandatory in the incident Rich text thread whenever we forward the incidents to some other agent in the incident...
View ArticleMultiple word search with logical AND (1 Comment)
Topic by Vijailakshmi RajagopalanPlease help meI have multiple words to search like "RIGHT NOW" in search dialog. While I search with this it results based on logical "OR". But I need to do search with...
View ArticleProblems with Enhanced Console (1 Comment)
Topic by Jill KlimaThe first time this happened, 2 weeks ago, I thought it was a fluke. Then it happened again yesterday and again today... There are only 2 of us using the enhanced console. Myself and...
View ArticleHow is contacts.login populated? (2 Comments)
Topic by Marlena C.When a contact record is created by a customer submitting an incident, we noticed that contacts.login is populated in some instances, while contacts.login is empty in other...
View ArticleCustom Field
Topic by Pavitra JayaramanHi,Please tell me is there any possibility in RN that we can use use text field as dropdown/menu field .For example . I have created email id as text field in contact...
View ArticleIncident Report Filter
Topic by Pavitra JayaramanHi,Suppose we have incident report . Now i want to filter that incident report on customer portal based on email id filter.is it possible , if yes , please provide me solution...
View ArticleEnhanced Service Console - completely compatible? (4 Comments)
Topic by Richard MorganWith the new enhanced service console (WPF mode), is the UI completely compatible with the existing UI? Meaning, are there upgrade/migration steps needed for custom workspaces...
View ArticlePrompted to Save tickets when just viewing (3 Comments)
Topic by Ryan SchofieldI haven't figured out exactly when this is occurring, but often times agents are prompted to Save a ticket when they have done nothing to edit the ticket--the ticket has been...
View ArticleIs it possible to use orgs.login in business rules? (1 Comment)
Topic by Adam RagusaOur currently implementation relies heavily on an Organizations Login in order to tell who a organization is and what access they should have. I'm currently rewriting/adding new...
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Recent search report on workspace (4 Comments)
Topic by Just RhiannaContentPlease see attached. I am trying to change the section circled in red the recent contacts on November 11. According to the manual this is changed by the secondary search...
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error loading settings from interface (6 Comments)
Topic by Luis MeloContentHas anyone experience this error when trying to launch the Dynamic Agent Desktop from the RightNow icon?error loading settings from interface... and also the login window comes...
View ArticleHow to find which system variable to use on a workspace browser control url...
Topic by Steve LaRocheI have one incident workspace with a browser control url like http://svn1.pavtech.com/jira/browse/$p_icf_11. The first part is the url to our bug track system and the $p_icf_11...
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