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BUI workspace extension - Position? (13 Comments)
Topic by SalvatoreContentHi,for .NET add-ins I set the dock style manually: public Control GetControl() { uc = new ProductHistoryUserControl(_globalContext, _recordContext);...
View ArticleCreating Task with Do not Create Incident Business Rule (5 Comments)
Topic by Yogesh JayalekshmiContentHi All,Please see my requirement and solution below. Kindly share your thoughts,Requirement: When the system receive an email from a specific mail box, Incident should...
View ArticleLine Break using the SOAP API
Topic by Ammar AldaffaieContentHi,I'm using the SOAP API to add a new record (Contacts, Incidents, and Organizations) the data is coming from Access database and using C# to inserting it to the OSC, it...
View ArticleCall REST api in BUI Extension with Header Authentication (8 Comments)
Topic by Sathya RajendranHi,I can call rest api with ajax request in BUI extension, But i could not able to call my api which i developed and deployed in Azure with Header authentication and input was...
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Access to copy is denied because its trying to access restricted folder (1...
Topic by Dev AdityaContentHi All,I am trying to copy a txt file saved in asset folder of WebDav, in CPM. I am getting restricted access error. Please check the attached screenshot. Please give some...
View ArticleIs it possible to Multi Edit Custom Objects in BUI (2 Comments)
Topic by Lage AntonyContentHi Everyone,we have a requirement to multi-edit a custom Object. This works fine in Agent Desktop but not working in BUI. We are currently in release 18.A version of OSC....
View ArticleBrowser UI - Internal login without SSO? (7 Comments)
Topic by Mike UsmarHi,If SSO is enabled for a site, it is still possible to use "Internal login" for Agent Desktop, by going to the site launch page (.../php/admin/launch.php) and clicking Internal...
View ArticleScreen Pop URL - Variable input? (6 Comments)
Topic by Brian L.Hi - looking for guidance with screen pop and having the URL accept CTI inputs. We'd like the inbound caller's phone number to pop up an existing contact record if possible. However,...
View ArticleIssue: Workspace freezing because of custom field (4 Comments)
Topic by PrasadHello,we have 2 custom fields for email 1 and email 2 (instead of standard email field) in contact object. we placed them in incident workspace, when we add contact from incident...
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Working On BUI - Is it possible to increase the width of search reports on...
Topic by Lage AntonyContentHI Everyone,We started to use BUI for one of our project. The BUI looks awesome but there are few limitations we are facing.The Contact Search report on Incident workspace is...
View ArticleRunAnalyticsReport whit filter form C#
Topic by Apolinar ValdezContentHi!!I need to run a report from C #.I'm running a report with a filter, doing it from the agent that asks me to put information in the filterIf I put an incident number...
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Desktop AddIn Deployment Issue (3 Comments)
Topic by Ranjith Kumar MContentHi , I had deployed Desktop addin in RN Environment 2 months before.Yesterday I was trying to update the latest version of same addin but i can't .So , I had deleted the...
View ArticleNeed clarification on Answers(Knowledge Base) Report columns - Answer...
Topic by Ashwitha SContentHi All,Please help me to find clarification on below answer reports.Report Names:Answer Click-through RateKeyword Search How is click through measured? How often does the...
View Articleunable to Process Report
Topic by Neha ChawlaContentHi,I get this error when i open reportThe report could not be processed because it exceeds the query size limitation. Please reduce the amount of data processed by the...
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How to enable a BUI (Browser UI) extension? (4 Comments)
Topic by SalvatoreContentHi,I performed the following steps:1) A new workspace BUI extension has been deployed via the Add-in manager2) The corresponding "Profile Access" has been modified to set the...
View ArticleExport Client Workflow Images (4 Comments)
Topic by Shilpa SureshHi,Do i have a way to export Client workflow Images to my production site? I don't even see an option to download the images from my test site into my system so that i can again...
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Configure "Login Help" for BUI (2 Comments)
Topic by Kati MiddletonContentI have searched around and cannot seem to find anything on this topic, so I can only assume that it either doesn't exist or should mirror the functionality that the...
View ArticleCreating Task with Do not Create Incident Business Rule (6 Comments)
Topic by Yogesh JayalekshmiContentHi All,Please see my requirement and solution below. Kindly share your thoughts,Requirement: When the system receive an email from a specific mail box, Incident should...
View ArticleLine Break using the SOAP API (3 Comments)
Topic by Ammar AldaffaieContentHi,I'm using the SOAP API to add a new record (Contacts, Incidents, and Organizations) the data is coming from Access database and using C# to inserting it to the OSC, it...
View ArticleNavigation set for BUI (3 Comments)
Topic by Sathya RajendranHi,i am doing some customization in navigation set and i have given option in "Customize Navigation Sets" in profile. In Agent Desktop it reflects my new changes but in BUI not...
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