Sales Product List Price in Custom Object (3 Comments)
Topic by Saurav PalHi,I have a requirement to display Sales Product List Price data in a Custom Object that I have created as 'Charges'. So, I have added a Menu field -> Product in this Custom...
View ArticleAgent Desktop and Browser UI Configurations Linkage (1 Comment)
Topic by Bilal MaqsoodContentHello, I have never done configuration on BUI. So I wanted to ask that if i am doing all my configurations on desktop agent. Will these configurations be automatically...
View ArticleDialog Box to Ask if No Response is being Sent (2 Comments)
Topic by Andy TownshendContentI am scoping a project to see if the following is viable:Is it possible to have a dialog box appear when an agent attempts to close a ticket without having clicked "Send...
View ArticleNeed Reset Contact Password by Batch (5 Comments)
Topic by Dong WangDear All,Currently we need to 'Reset Contact Password' by batch. Is it available by a batch job or triggered by file import? Or is there any other ways? Please help guide.Thanks a lot...
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Mora than one category for the same incident (1 Comment)
Topic by Matias GazconContentI need to be able to select more than one category for the same incident. This is because the clients ask about several issues in the same query. When I add 2 category...
View ArticleCustomizable Menu Translation in Language Specific Interface (2 Comments)
Topic by ToddWe are rolling out OSVC globally and have to translate various areas of the system for our language specific interfaces. We have a few menu fields on a custom object and need to translate...
View ArticleAuto sending emails to results from a report (1 Comment)
Topic by Ian OliverContentHi AllOk so we have a requirement where we store data into a CO. We then want to run a report based on certain search criteria and then send an email to the results.What is...
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BUI Extensions: Replace IGlobalHeaderMenu Default Icon
Topic by Mike WaldronContentI'm working on an IGlobalHeaderMenu BUI extension that seems to have a default icon - a puzzle piece. That's nifty, but I'd rather replace the puzzle piece with a more...
View ArticleSSO for Agent Desktop using Okta (1 Comment)
Topic by Sara KnetzgerContentHello All! I've just been informed by our User Account Admin director that we are going to be using Okta for SSO for our user desktops. I'm curious to see if anyone else...
View ArticleCustom Currency Field on Incident Workspace (3 Comments)
Topic by OVGurlHi There, I was wondering if it is possible to create and add a currency type custom field to place on the incident workspace. More specifically, I would like the field to be a USD...
View ArticleIs OSvC ever going to handle decimal numbers? (1 Comment)
Topic by Scott HeidenreichContentI've been reading through all the posts and ideas in the idea lab all the way back to 2010 asking for OSvC to be able to handle decimal numbers for currency and other...
View ArticleHow to setup customer mailbox configuration
Topic by Neha ChawlaContentHi All, We are looking for configuring customer email mailbox to send out communications to customer from service cloud. I couldn't find related information anywhere. There...
View ArticleDownload automatically all the incidences created the previous day (3 Comments)
Topic by Apolinar ValdezHello!!I have the need every morning to download automatically all the incidences created the previous day without anyone moving a single finger. Can I upload a BATCH file and...
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Modify the Special field [Contact Information / Login Recover Message] in...
Topic by Dong WangContentDear All,Within the Login Retrieval Email template, there's a special field named Contact Information / Login Recover Message, please see the top part of the image. As the...
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SLA: Delete all but one (2 Comments)
Topic by JJContentHi,Please see attached image - it's a bit tragic.How do we go about just keeping the active "Standard" SLA and everything that comes below it (Gold, Silver, Bronze)I basically want to...
View ArticleBUI Addin for login and loggout (7 Comments)
Topic by Sathya RajendranHi All,Can anyone help me for the following question what i have regarding BUL.1. Can we monitor the accounts which are currently logged in by BUI.2. Can we write BUI addin...
View ArticleAgent to attach incidents in a chat session (1 Comment)
Topic by JJHi,Is it possible for agents to add attachments within a chat session? Has this been discussed before?Thanks,JJ
View ArticleCan I run a report in an integration from C # in Visual Basic? (1 Comment)
Topic by Apolinar ValdezContentI need to run a report on my integration, manipulate the resulting data and then put them in a folder on my computer.Can you do this?Thank you very much for your...
View ArticleBrowser UI - Internal login without SSO? (5 Comments)
Topic by Mike UsmarHi,If SSO is enabled for a site, it is still possible to use "Internal login" for Agent Desktop, by going to the site launch page (.../php/admin/launch.php) and clicking Internal...
View ArticleNeed clarification on Answers(Knowledge Base) Report columns - Answer...
Topic by Ashwitha SContentHi All,Please help me to find clarification on below answer reports.Report Names:Answer Click-through RateKeyword Search How is click through measured? How often does the...
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