Adding WebDAV folder in Windows asks to "Select certificate" (3 Comments)
Topic by JJHi,On Windows 8.1 laptops, we can add a WebDAV folder just fine so we can access CP filesOn Windows 7 laptops however, we get prompted to "Select certificate" and no matter which one we...
View ArticleCan I run a DLL automatically on the agent? (3 Comments)
Topic by Apolinar ValdezMy DLL currently executes a report, manipulates the information and saves it in a file in a directory on my computer, all this is done in the DataLoad event, when an incident is...
View ArticleCan a standard text or message template be configured for a custom object? (2...
Topic by Noorshabah RamjaneeContentI have a custom object 'New Supply' which contains an email address. I want the recipient of the email address to receive a mail (which I should be able to configure)...
View ArticleIncomplete menu Options under 'Configuration' navigation list (7 Comments)
Topic by Saurabh SharmaContentHello Team,I am unable to see the following menu options under 'Configurations' menu, except Site configuration?Under Configuration > Administration Start Page >...
View ArticleSend a notification to the person in charge of the incident (2 Comments)
Topic by AaronContentHi，EveryoneI want to use the rule implementation to send a notification to the incident owner when the incident status is unassigned.But I found that when I use the rules to send...
View Articlecan not save contact using php connect api (1 Comment)
Topic by wang jinContentI want create a contact using php connect api, So I wrote code in customer portal as below :$contact = new RNCPHP\Contact();$contact->Title = ""; //add email...
View ArticleHow do I auto-Inherit Contact record in a Task from an Incident workflow (5...
Topic by Craig HeveyHi,I have a requirement whereby my agents will create an incident that goes to one team to action but depending on the answer to one of the custom fields must also set some...
View ArticleDoes Javascript API works in BUI Workspaces (3 Comments)
Topic by Lage AntonyContentHi Everyone,Does Javascript API works in BUI Workspaces. The code is working fine in Agent Desktop but not working in BUI. I wonder Javascript API module is still not...
View ArticleIs it possible to Multi Edit Custom Objects in BUI (6 Comments)
Topic by Lage AntonyContentHi Everyone,we have a requirement to multi-edit a custom Object. This works fine in Agent Desktop but not working in BUI. We are currently in release 18.A version of OSC....
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Incident notification rules (4 Comments)
Topic by AaronContentHi，EveryoneOur requirement is this. If the incident type is a complaint, the incident manager defaults to the agent who created the event, but he is not responsible for handling...
View Articlehow to convert ost to pst outlook 2013 (2 Comments)
Topic by ruby michaelI have 38 gb ost file and when I was exporting ost file to pst in Outlook 2013, but ost file did not work to transfer to pst on outlook 2013.Can anyone advise me "how to convert...
View ArticleAgent Desktop Upgrade Log (1 Comment)
Topic by Romark George Armor PalaganasContentHi,It seems like our OSC agent desktop was recently upgraded. Is there a way to check the events happening in our instances like when did the upgrade happen...
View ArticleSSO for BUI (5 Comments)
Topic by Umadevi GuduruHi, Has anyone implemented SSO for BUI.We managed to implement SSO for Agent Console using External IDP (PING)We got stuck with BUI as there was no documentation available.Oracle...
View ArticleRemove End User links from File > Links list (1 Comment)
Topic by vivtedContentI have removed some interfaces from user profiles and that stops the Console version of the interface link from appearing in the File > Links list. But the End User links...
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Ability to Provide Access to Individual Items within a Permissions Set\Option...
Topic by Rebecca Romero-PhillipsContentAny way to provide access (within a profile) to the individual items, within a permissions set and its options? Example - Within the Administration set there is...
View ArticleSSO for Agent Desktop using Okta (2 Comments)
Topic by Sara KnetzgerContentHello All! I've just been informed by our User Account Admin director that we are going to be using Okta for SSO for our user desktops. I'm curious to see if anyone else...
View ArticleConfiguration of HTTP Site Headers via Agent Desktop
Topic by Aditya ShankerService Cloud
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Rename reports on Navigation pane (2 Comments)
Topic by Bilal MaqsoodContentHi, How can we rename reports shown on home navigation pane for different agents. Let say I am using same navugation set for different agents having "My dashboards". but I...
View ArticleNeed to Restrict File Attachments in Agent Console (1 Comment)
Topic by Lage AntonyContentHi Everyone, Is there an option to restrict file Attachment type of certain type for Agents using Agent Desktop and Agent BUI. Only following file attachments are allowed to...
View ArticleChanging the incident reference number fomat
Topic by AjayPrasath PrakasamHi Friends ,Can we change formate of Incident Reference Number . Something like format : Current Year-O1-00001 e.g. 2015-O1-00001If possible then how . ThanksAjay
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