Clik here to view.
Hide/Show Fields and dynamically move shown fields up (1 Comment)
Topic by Chrisanna PrescottContentWe are developing a workspace that contains three columns of fields in the summary area. We hide and show fields based on a drop down selection. The drop down is a...
View ArticleInteraction History for CTI integration
Topic by Xin LiuContentHi,For the CTI integration, do we store interaction history info? For example, when the call is answered, when the call is wrapped, what's the ANI, etc?I checked the sample code...
View ArticleTo fetch data in Search report from grandchild object.
Topic by KHUSHBOO RANIWe have a parent object CerSrvcStd2Acr,one child object ProjectCompetency,one grandChild object Competency.We have workspaces. In parent workspace ,I have a tab which shows report...
View ArticleHow to Invoke a file manager script from JavaScript on click of a button in...
Topic by Yash ShahContentThe Button will be present in Workspace.VersionService Cloud
View ArticleReport to Check the list of Event Handler (CPM) deployed for individual...
Topic by Saravanan SHi All,Is there any report that to check the number of CPM we deployed for individual object? For example, Incident I have deployed 2 CPM, for contact I have deployed 3 CPM like...
View ArticleContact Look up show Organization Name (3 Comments)
Topic by Sasi Kiran AlladaContentHi All,Whenever agent do a contact lookup in a incident workspace, Is it possible to show the organization name of that selected contact??I believe that from standard...
View ArticleClik here to view.
Font Size Display Issues (1 Comment)
Topic by Brian L.ContentHi - I am wondering if anyone else has experienced this strange issue. We have had agents report to us that their font size in the Incident Thread and response panes is...
View ArticleClik here to view.
Custom Object - Relationship Question (4 Comments)
Topic by Chrisanna PrescottContentI have created a package (Tickets) and a custom object (Notes) that contains the following fields:CreatedTimeCreatedByAccountUpdatedTimeUpdatedByAccountNotesI need...
View ArticlePull data from grand parent in workspace in Agent Desktop/Browser UI (4...
Topic by Venkat TanneruHi - We have a requirement where Parent, Child and Grand child objects are present.Parent Object: StudentsChild Object: StudentSectionsObject : DepartmentsStudent has deptId as...
View ArticleArchive old answers (4 Comments)
Topic by chidambaram CTI need an 'Archive' option within agent desktop which we can use for answers that are no longer being used. For example No one should be able to see answers within the archive...
View ArticleBUI inside not loading after login (1 Comment)
Topic by Saravanan SContentHi All, I am trying to show the BUI inside the i frame but I got the below error from browser console.Refused to display 'https://expresso--tst1.custhelp.com/AgentWeb/' in a...
View ArticleStop the Save Event if Duplicate record is found (1 Comment)
Topic by Venkat TanneruContentHi,We have a requirement where During Record creation if the current record's certain fields concatenated values are already present in some other record i.e if duplicate...
View ArticleCSVTableSet new signature for QueryCSV (1 Comment)
Topic by Ammar AldaffaieContentHi,So trying to query the Org table using QueryCSV but it seems like the signature changed since the last update on the SOAP APIIt seems like there is a new parameter out...
View ArticlePrevent incident closing if tasks associated with incident are Open (9 Comments)
Topic by Praveen WoodyContentHi, Is there a way to prevent closing the incident, if there are associated tasks that are still open? How can I check or write code or create rules (whatever is the best...
View ArticleHTTP POST is not being received correctly in Connect PHP (7 Comments)
Topic by UmerI am having an issue in which I am sending a http post request from Siebel CRM and receiving it in Oracle RN but somehow request is not been received correctly instead few special...
View ArticleTo fetch data in Search report from grandchild object. (2 Comments)
Topic by KHUSHBOO RANIWe have a parent object CerSrvcStd2Acr,one child object ProjectCompetency,one grandChild object Competency.We have workspaces. In parent workspace ,I have a tab which shows report...
View ArticleIncident worskpace fields got vanishied (2 Comments)
Topic by Shivaji Loharif any bug is reported in OSC prod for worskpace fields vanishing, what is your solution/suggestion to track details for that particular filed instead of whole workspace. How...
View ArticleClik here to view.
Importing Menu Only Object (1 Comment)
Topic by Paramesh SaiContentHi,As a beginner I know that when object1 from instace1 is exported, the related Menu only objects, their relationships will also be exported. However when I try to import...
View ArticleClik here to view.
Reject Lead Pop-up
Topic by Beste AkkayaContentHello,When we set the status of a lead into reject, a window pops up with rejection reason, comment and status. Is it possible to edit this window? If not, does anyone know...
View ArticleMulti Edit workspace limit (2 Comments)
Topic by Ashutosh GargContentHi,I want to know the limit of records I can change using multi edit workspace e.g. Incident multi edit, contact multi edit.I have a search report where I can list out all...
View Article