Interaction History for CTI integration

Topic by Xin Liu

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Hi,

For the CTI integration, do we store interaction history info? For example, when the call is answered, when the call is wrapped, what's the ANI, etc?

I checked the sample code provided by Oracle, I only see the objects created for agent state and agent ACD login. 

I am assuming we have to create new objects for interaction history and use the custom Add-In to populate the data from CTI integration?

Thanks,

Adam

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