Fetching Incidents status and Messages/communication in external application...
Topic by UmerHi,We have to fetch incidents status and their communication in an external application. The external application will periodically fetch the incidents which will be updated. So, only...
View ArticleIs it possible to assign all Incidents of a contact to Same agent from Queue...
Topic by Tony WilliamHi All,I have a use case here where I want to assign all Incidents of a contacts to same agent on fill inbox, I tried my best but couldn't find a way to do it using standard so...
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Agent Browser UI Open separately
Topic by Chandhirasekaran natarajContentIs there any setup to enable the Open-separately option in Workspace reports?In Agent Browser UI, I have a workspace and I cannot able to select multiple rows...
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OSvC BUI > My Inbox as Left Side Panel (2 Comments)
Topic by Edson JuniorContentOSvC BUI > My Inbox as Left Side PanelOSvC (Oracle Service Cloud) Browser Interface provides a powerful "extensibility framework".With that, you can extend and provide a...
View ArticleI am not receiving emails! (Techmail) (2 Comments)
Topic by Alessandro GómezHi,I have configurated my Service Mailbox. I do not have any issue, apparently it is working well and I have not received any notification of an issue. However, Techmail is not...
View ArticleCompare previous value with new one. (6 Comments)
Topic by chidambaram CTI have custom field bank sort code, if there is any change then it need to set another field to null. I need to store the old bank sort code somewhere and compare with new...
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Business rule not firing for few contacts (8 Comments)
Topic by chidambaram CTContentFew hundred contacts are created through customer portal every day. I have written business rule to turn on the flag, when contact is created through customer portal.(Ref...
View ArticleModify the error messages in workspace for fields (1 Comment)
Topic by Priya GopalHi All,Is it possible to change the error messages for fields in the workspace? Ex: When a regular expression is applied against a field and an invalid value is entered it throws a...
View ArticleIs it possible to know the IP of a contact? (2 Comments)
Topic by Alessandro GómezHi,We are having problems with a person who is uploading incidents that we do not desired to receive. We need to know the IP of the contact that is uploading this incidents. Is...
View ArticleAgent Browser UI (5 Comments)
Topic by vignesh senthil kumarHiCan anyone share BUISample code(working code).i just need to be clear that where the script are to be used.. so kindly share any BUI based program.Thanks in...
View ArticleWhat is the preferred way to have users keep/enter data if Oracle Service...
Topic by Praveen WoodyContentHi, I would like to know how my user base can keep/enter the data if the Oracle Service cloud Agent Based Console application is not available.My client wants to have a...
View ArticleAgent click save & close instead of send & close
Topic by Dudu DahanHello,We are facing situation when agent accidentally press "save & close" instead of "send & close", and in this case the customer do not get the reply (we marked...
View ArticleHTTP POST is not being received correctly in Connect PHP (6 Comments)
Topic by UmerI am having an issue in which I am sending a http post request from Siebel CRM and receiving it in Oracle RN but somehow request is not been received correctly instead few special...
View ArticleBusiness Rules Vs Workspace Rules (5 Comments)
Topic by UmerAs per, the details mentioned in my question here http://communities.rightnow.com/posts/15491cd2b1. Currently, I am using business rules to assign Queues based on sub category. Will it be...
View ArticleCall to undefined function iconv() (5 Comments)
Topic by UmerI have to convert character set from UTF-16LE to UTF8. I am having the similar problem as given here (https://stackoverflow.com/questions/26493053/remove-%C3%BF%C3%BE-from-string) but when...
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Is the BUI Chat Interaction workspace editable? (4 Comments)
Topic by JamesContentHi All,We're rolling BUI chat out to our agents in the coming days, but a major dislike that we've noticed is the Interaction workspace that loads with a chat.I've looked through...
View ArticleError when attempting to delete Standard Text (5 Comments)
Topic by Peggy McClanahanContentHas anyone seen this error - "No seq column or seq value"? When trying to clean up our Standard Texts and remove templates we no longer use, we are getting this error,...
View ArticleAjax Response doesn't show updated data in Browser Control (5 Comments)
Topic by Sasi Kiran AlladaContentHi All,I am using ajax to fetch the record details and display as html table in browser control(BC) and the BC is placed in the incident workspace. Whenever the...
View ArticleWorkspace Rules Log (2 Comments)
Topic by Tim HollandContentHi,Is there any form of log to show which Workspace rules have been activated/fired, in the same way as there is a log for Business Rules.Tim Holland.VersionOSC version 17D
View ArticleUnique Constraint Across Fields in Two Objects (1 Comment)
Topic by John LContentWe have 2 objects to describe a single item in our system: Object1 and Object2, Object1 is the child of Object2 . We would like to put a unique constraint across fields in both...
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