Category Choices (1 Comment)
Topic by Jill KlimaDoes anyone have a suggestion as to how I can offer my agents a list of Categories with checkboxes so they may select more than one? I've created a new tab and want to list all the...
View Articlescreen pop by caller id (1 Comment)
Topic by Beny LeeHI there,My client would like to use screen pop to integrate their existing CTI for following scenario.1. CTI agent will issue http-gets and bring in call id (phone number).2. CX agent...
View ArticleFilter a Report in the Workspace with an Incident Custom Field (2 Comments)
Topic by Alvaro CostaIs it possible filter a workspace report with a custom field of the current incident (incident open in the workspace)? thanks for any help.Regards,Álvaro
View ArticlePermissions for Styles Explorer (2 Comments)
Topic by Ryan SchofieldI'd like to give a Supervisor permission to edit the Styles in Styles Explorer. Which setting covers this? And does anyone know if we can give permission to just this part of...
View ArticleWorkspace rules - Trigger on staff account custom field? (3 Comments)
Topic by JHutch2000We've got some secondary roles that can span profiles (i.e., someone can be in a profile for support product X, but we also want to mark them as a special type of editor that can...
View ArticleCreating a loop in Guided Assistance (2 Comments)
Topic by Dan CecchiniI am trying to get a loop in Guided Assistance to get people to check whether the product is correct and if not, rectify it and then get back on track. Is there something I am...
View ArticleAccess Social tables in Workspace (1 Comment)
Topic by Sanal SanHi All,There are Social tables in RN System [eg: Social Posts(socv_posts), Social Comments(socv_comments) etc...].My requirement is when I create a report using fields in the social...
View ArticleWorkflow/scripting: How do I "close" a script when it's done? (3 Comments)
Topic by Mig PonceEDIT: I think I figured it out... I had to have flows down the path of all decision points accounted for. There's definitely a learning curve here!---------------Hi all,We just got...
View ArticleInsert Multiple Entries from Guided Assistance (1 Comment)
Topic by Marv FerrerIs it possible to insert text into a private note, response and customer entries while going through questions in a guided assistance?For example, after I answer the question 1, it...
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how can i add 'ATG CONTACT ORDER' control in RightNow contact workspace...
Topic by WEI XINGContentI am trying to add 'ATG CONTACT ORDER' control in RightNow contact workspace ,currently got an errorthe RightNow version is Nov,2013attached the file for error details.Image
View ArticleValidation rule in Workspace. (6 Comments)
Topic by Bishnu PaudelHi all,I have 3 Yes/No fields in a workspace and the user must select at least one as "YES" before the record can be saved. I am unable to do it from workspace rule.Please...
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Error message when open workspace (1 Comment)
Topic by Angel GarciaContentHi,I get a message box error, it shows "Failed to configure connection" . This is a standard workspace. Regards,AngelVersion13.11Image
View ArticleReport -Multiple record selection
Topic by Mohana Gopal SelvamHi All,I have attached report in the workspace .while searching the value in the report I am able to get all the values for the particular search.But I am able to select the...
View ArticleShow Row Count for Report Controls (6 Comments)
Topic by Marv FerrerI have a tab called Previous Incidents within the incident workspace. I have enabled the "Show Row Count" option for the report control in it. When I create a new incident, select...
View ArticleIs there a way to require a note on answer edit? (1 Comment)
Topic by Aaron BriggsI want to require content editors to enter a note whenever they make a change to an answer article. Unfortunately, there doesn't seem to be a way to require the Answer Notes...
View ArticleCreate a new tab for multiple workspaces (3 Comments)
Topic by Jeff GoodallI would like to create a new tab and place it into multiple incident workspaces, without having to recreate from scratch over and over and over again. Why is this not...
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Clarifications required on Workspace (1 Comment)
Topic by sthirukoContentHi,We are planning to include all the fields in one workspace which were existing in different tabs. We encountered the following challenges while modifying workspace: Can we...
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Incident Tab Index Order Thrown off by Nested Table (1 Comment)
Topic by Mike MorrisContent We are trying to set the tab index order for the Summary area of an incident workspace, and it seems to be getting thrown off by nested tables we've included. If you look...
View ArticleAuto populate Incident thread note's (1 Comment)
Topic by Christopher Jeffery We are a 24/7 tech support contact center for over 300 different ISP's this results in a number of issue's and I was looking to see if anyone else had used the platform ran...
View ArticleHow many navigation buttons do you use? (1 Comment)
Topic by JensHello everyone,As you know, in the Agent Desktop you have one or many navigation buttons in your navigation set – Home, Incidents, Contacts, etc. You can use these buttons to organize your...
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