Announcement - Enhanced Service Console (6 Comments)
Topic by JensHello everyone, In the May 2014 release the Agent Desktop has been given a face lift, with several performance improvements and user interface enhancements. For details, please see the...
View ArticleCustom List type field with multi-selection for workspace (2 Comments)
Topic by ALThe Custom menu field doesn't allow for more than one item to be selected. We have a few menu fields in our workspaces where we would like to be able to select more than one item at a time....
View ArticleIntegration of OPM Cloud Edition Tool and RN Desktop
Topic by Sameer BariHi, I am trying to use OPA Cloud with RN desktop to update a custom entity field based on some trigger like button click, and not through interviews. I need to implement the OPA...
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Customizing tooltip (2 Comments)
Topic by Darsen PrasadContentHi Is it possible to customize this tooltip. I need to hide some information from being displayed here. Regards,Darz Image
View ArticleAlleviate Repetition and Manual Entry, Build New Applications with Oracle...
Topic by Joshua BowcottLooking to extend functionality in the Oracle Service Cloud Dynamic Agent Desktop to support your business needs? Needing to share data with another product that’s critical to...
View Article10 Tips to Get Your Unified Agent Desktop in Shape
Topic by Justin AndersonOkay, time for a checkup. How many different tools and logins do your agents need to access on a daily basis? Like looking down at the bathroom scale in the morning, maybe you...
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Parent and Child Incident Relations (4 Comments)
Topic by Maria OlssonContentHi, We have the following requirements and I'm trying to figure out the best solution...To a main/parent incident, one or many sub-incidents (child incidents) could be...
View ArticleCommunication between Custom Workspace and Desktop Addin File (2 Comments)
Topic by Sameer BariHi,How to integrate between custom workspace and desktop Addin (dll file) ?The requirement is:When user clicks 'Submit' button on custom workspace, it should call the desktop...
View ArticleMaking a field in a workspace visible when a incident status is changed to a...
Topic by Benjamin DonkerslootHi friends,I was wondering if it is possible to makie a field in a workspace visible when a incident status is changed to a certain value. Someone here who can help me...
View ArticleAnnouncement - Enhanced Console default in November 2014
Topic by JensHello everyone,As you are probably aware, the Enhanced Service Console was released in May 2014. At the same time, we announced the deprecation of the legacy console. We plan to make the...
View ArticleRegister Now! Let Oracle Service Cloud Desktop Workflow Work for You Webinar
Topic by Stephanie KalevaOracle Service Cloud Ask the Experts WebinarRegister Now! Let Oracle Service Cloud Desktop Workflow Work for You Wed., Nov. 19 @ 11 a.m. EST and 11:30 p.m. ESTLooking to...
View ArticleAdding a search report in an agent script
Topic by David WrightHi - I have an agent script/workflow that executes from the organisation workspace. The workflow then creates a custom object record called 'Activity' and starts a new agent...
View ArticleIndividual Incident Screen Resolution (1 Comment)
Topic by Kara BensonContentDoes anybody know how to activate the resolution function at the bottom right corner of the individual incident screen? One of my users is frustrated because she can change...
View ArticleDisplay assigned queues with incidents at log in (1 Comment)
Topic by Jody BroylesIs it possible to display all incidents in the queues analysts are assigned to once they log in? Currently they have to select incidents, double click the queue search and then...
View ArticleMobile Agent App component.
Topic by MBDoes the Mobile Agent App component supports SSO? In theory I think it should but wanted to hear if anyone has used this before
View ArticleCreating a loop in Guided Assistance (1 Comment)
Topic by Dan CecchiniI am trying to get a loop in Guided Assistance to get people to check whether the product is correct and if not, rectify it and then get back on track. Is there something I am...
View ArticleLimiting Account Details Access - Staff Supervisors (2 Comments)
Topic by Rob LynchAnyone know if the “Account Details” edit page can be customized, specifically to remove the “Delete” record command from the ribbon?I’m looking to empower our managers with the...
View ArticleHow to add a custom Search (Look up) Field on Incident Workspace (1 Comment)
Topic by MarvinHi, I'm new in RN and really need some help. Is there a way to import a data table from Excel to RN then add a search field (Similar to Contact Search and Asset Search) on one of my...
View ArticleSelecting multiple items from Menu Object in Workspace. (4 Comments)
Topic by Bishnu PaudelHi all,I have created a "menu only object" and hoping to use it in a new workspace but I can't use it as expected. The menu object contains only 3 items and I want the agents be...
View ArticleForeign language pack with English Console (1 Comment)
Topic by dkell2It's possible to export English message bases and import them over top of a non-English interface's message base. What's tricky is to know what message bases only affect the...
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