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IsDropDownOpen must be set to true to select an item
Topic by JTContentVersion: 16.5 (May 16)Has anyone experienced this error in frequency in the incident workspace and found a solution or workaround?Error: IsDropDownOpen must be set to true to select...
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How to customize Organisation Selection Window (1 Comment)
Topic by shreesha shenoyContentHello,I am new to Rightnow, I have Incident Workspace, I have created custom relationship, I need to Assign organisation in incident, everything is on place but i want to...
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Agent Desktop Crashes (3 Comments)
Topic by JJContentHi,On some of the agent desktops we are experiencing the error as shown in the screenshot below. It seems to happen only on Windows 32-bit machines and only when there's "strange...
View ArticleAdd custom fields to the message thread when creating an incident through the...
Topic by JJHi,The title gives it away - when an agent completes an incident through a workspace, how do we get all the information in the incident thread when saving so that the email that gets sent...
View ArticleDistribution List Contacts Not Removed When Deleting List
Topic by JJHi,I had one distribution list. I had 100 people in it. I deleted the list, expecting all the people to be deleted. I then added a new one and all the names appeared again. Why is this? How...
View ArticleList of Task's ID against the Incident (3 Comments)
Topic by Saravanan SContentHi All,I want to take the list of tasks created against the incident using ROQL.Please help me to get those values using ROQL.Thanks,S.SaravananCode BlockSelect...
View Articlegetting error message that The editor is not in a valid state. (3 Comments)
Topic by lbriggsContentWe have started seeing the following error message when our analyst try to look up contactsWhen they click the magnifying glass to change the contact from the default chat...
View ArticleWorkspace folder restrictions (4 Comments)
Topic by Seethalakshmi SHi All!Is there any option to restrict the workspace/ workflows folder access for one profilefor example. If I click the workspace/workflow in the navigation, I want to show...
View ArticleCustom Fields for Assets. (1 Comment)
Topic by APAContentI am new to this, and I want to add more custom fields to the assets, I thought I would do it as a custom object and define parent-child relationships, but in the list to define...
View ArticleList of states/provinces for all applicable countries (3 Comments)
Topic by Venkat TanneruWe are migrating account address data from legacy application to Service Cloud. Legacy application has state/province as free text and Service Cloud has state/province as...
View ArticleGrouping Views under one view/folder (1 Comment)
Topic by Hanna Abi AklHello dears,Our management asked us to implement multiple views to monitor agent states/performances. Some of these views are even implemented per specific agent. As a result we...
View ArticleHow to limit the number of recent shown in the Product, queue, and assign...
Topic by lbriggsWe just upgraded from 11/5 to 16/5 so basically a 20 version upgrade. We now find that all drop downs on our agents workspace now have recent on top. We have found that these recent...
View ArticleHow do I create a new Task after updating the Incident with a new message in...
Topic by Niven SurenthiranContentI would like to create a new Task record for every time I update the Incident record with a new message in the message thread. If other fields and objects have been...
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Home Tab on the Navigation Pane (4 Comments)
Topic by Niven SurenthiranContentWhen the user logs out of the Service Cloud, then logs back in, the user will start with the navigation tab he/she last used. For example if the user was using...
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Agent Script - Question text colour (1 Comment)
Topic by Jody RosherContentHi, Is it possible to change the text colour of a question in a Script? It's always red. Thanks in advance! JodyVersionMay 17Image
View ArticleRemove Quick Start from Enhanced Console (3 Comments)
Topic by Corbin MidgleyContentEver since upgrading to 16.8, we are seeing the Quick Start for the Enhanced Console open by default. We would like to make the Quick Start not open for all agents. I...
View ArticleUpdating the Opportunity Status in Sales cloud from RN
Topic by Saravanan SHi All,Please advise on the below,I want to update the Opportunity ID in the Sales cloud while updaing the status of incident to Solved. (RN to Sales)Is there any way to achieve...
View ArticleConsuming WEB Srevice in CPM
Topic by Saravanan SHi All,My Scenario :Whenever the incident is Solved I want to update the corresponding opportunity status in sales cloud.My Process to achieve this functionality is:CPM Code.Facing...
View ArticleCPM for Task Object (1 Comment)
Topic by Saravanan SHi All, I want to trigger CPM for task object.My Scenario is to Send mail to the Task AssignedTo staff account with Incident's attachment. There is no OOTB to send the attachments...
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How to change image at Agent Console Log In?? (2 Comments)
Topic by Joel GomezContentHi, i want to know how can i change the image at Agent Console Log in, instead showing rightNow logo, show my brand logo. Thanks VersionService CloudImage
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