Dependent Choice List (3 Comments)
Topic by Sindhuja MallelaContentHi,I wish to maintain a dependent choice list in a custom object.The parent an child list is huge. If a field value is selected in parent then, the chid field should...
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Tasks based on Stage (3 Comments)
Topic by Kristi A. KarelsContentWe use Sales for many things - college prospects, students, book orders, tracking orders, and even project planning.We utilize tasks at a high level. However, we've...
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Tasks associated with the stage (4 Comments)
Topic by Bhagwan Singh MerContentVersion: Nov2012Hi,The online help manual says "When you select a strategy while editing an opportunity, the Stage field populates with the first stage of the strategy...
View ArticleChanging Survey Invitation Messages (3 Comments)
Topic by Janusz JasinskiHi,I am looking at changing the email that gets sent out to users when an incident is closed. I'm not sure how/where to change it.Under document explorer > automatically...
View ArticleHow to format Analytics filter date value in JSON for REST Api (2 Comments)
Topic by Tony WilliamHi allI have a requirement to get all the incidents created between two dates using REST api for integration purpose, I am stuck with adding the between value in the post JSON and...
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Help with Answer workflow (5 Comments)
Topic by Ian OliverContentHi AllWe are trying to create an answer workflow that copies answers (so we can use templates) and presents the user with the copied answer so they can edit it and save. I...
View ArticleAgent Browser UI (1 Comment)
Topic by vignesh senthil kumarHiCan anyone share BUISample code(working code).i just need to be clear that where the script are to be used.. so kindly share any BUI based program.Thanks in...
View ArticleProfile/Queue Limitation (2 Comments)
Topic by Muthulakshmi MuthaiahHi Team,Is there any limitations to create a profile and queue?Kindly let me know is there any limitations on that. Thanks,Muthulakshmi
View Articledisplay banner flag in report (3 Comments)
Topic by Tobias DeppenContentGood morning to everbody,within the incident workspace you can enable a banner flag. This banner flag (as seen in the attached file top left) can be used to classify the...
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Standard Text - 70% String Cannot Be Converted... eror (1 Comment)
Topic by Howard WilliamsContentHi,I just updated some of our standard texts, adding a line of subscript text.Users were then getting the following error "70% string cannot be converted to length" when...
View ArticleDisplay of knowledge base answers within agent script (1 Comment)
Topic by seymour janeContentCould be user error but when I add a kb answer link within an agent script it displays the answer id, status, who created it etc is there a way of not showing these details...
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PeopleSoft transaction pages in Agent Desktop Browser Control (3 Comments)
Topic by Brian WebbContentI needed to place a number of specific PeopleSoft transaction pages on my Agent Desktop Workspace and found a few tricks to make them a bit more productive for the Agent...
View ArticleService Mailbox Configuration (1 Comment)
Topic by Eric MuiruirHi all,I have configured a gmail account for a test environment temporarily until we receive the proper credentials from the client. The mail id and password are found to be...
View ArticleHow to configure custom webservices (SOAP /REST) (11 Comments)
Topic by Vinod RavindranHow to configure custom webservices (SOAP /REST). Please share the document urls for custom webservices hosting in service cloud
View ArticleMy Services/Configuration Asistant - Password Expiration (1 Comment)
Topic by Steve RobertsContentHi thereI'm trying to find out the expiration date of the password for My Services/Configuration Asistant . I've searched the Knowledge Base, the discussion forum and...
View ArticleNotification for Duplicate Cases (1 Comment)
Topic by Emily S.Hello All-Is there a way to create some sort of notification for duplicate cases sent in on a given day or week? For example, one of our CS groups require a specific code when they...
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Desktop Add-in Not Available in Agent Desktop
Topic by vignesh senthil kumarContentHi Everyone,I can't able to see the Desktop Addins into the Agent Desktop.i just able to view only Browser UI addins.if i log on to the another pc with the same...
View ArticleRich text (2 Comments)
Topic by Toby ThomasContentHello all,We use the Rich Text incident thread object in the agent workspace which works fine.The issue is that incoming emails from our customers come through in plain text...
View ArticleEnhanced Console - Focus cursor no longer automated (4 Comments)
Topic by The JoanI am trying out the new enhanced console before I make it available to my agents. One of the things that is going to make the change management a little more difficult to sell is that...
View ArticleWorkspace with only the "Private Note" option. (4 Comments)
Topic by D. KittingerHow do I completely disable "Customer Entry" and "Response" from the "Incident Thread" control of one of my incident workspaces. I'm working in Feb 09I made the default "On New"...
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