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Display of knowledge base answers within agent script (1 Comment)

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Topic by seymour jane

Content

Could be user error but when I add a kb answer link within an agent script it displays the answer id, status, who created it etc is there a way of not showing these details and displays the same way it does via website, screen shot attached

Version

Service cloud Febuary 2016 SB6

File

KB answer display.docx(186KB)

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