Copy & Paste problem on Agent Desktop (1 Comment)
Topic by Jarel Birck da SilvaHi all,I'm facing a weird problem regarding the Copy and Paste functionality in some of our customers. When a Staff Account tries to copy a text from an external source,...
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Parent and Child Incident Relations (6 Comments)
Topic by Maria OlssonContentHi, We have the following requirements and I'm trying to figure out the best solution...To a main/parent incident, one or many sub-incidents (child incidents) could be...
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Labels in Workspace for different languages (3 Comments)
Topic by Orlando RodriguesContentHi,Context:Custom object created with label activated for multilingual purpose.The Label is the Lookup value. When adding the label to a workspace, it is not possible...
View ArticleReports Multi Language
Topic by Orlando RodriguesHi,Is it possilble to build a report with the label for each language in seperate columns in RN?My main purpose is for example for Products. Thanks.Orlando.
View ArticleContinuation tasks using workflow (4 Comments)
Topic by MBHi,Has anyone, using workflow feature, created continuation task flow?Say for example there are 3 tasks to be completed when agent select certain Prod-Cat combination.However Task 2 and 3...
View ArticleThoughts on "Send on Save" (7 Comments)
Topic by Ryan SchofieldWe're experiencing an issue where agents responding to web/email inquiries may forget to click "Send on Save" meaning the customer isn't receiving any reply. I'd like to get...
View ArticleEnhanced Console - Focus cursor no longer automated
Topic by The JoanI am trying out the new enhanced console before I make it available to my agents. One of the things that is going to make the change management a little more difficult to sell is that...
View ArticleEnhanced Console - Mnemonics Hints
Topic by The JoanI am trying out the new enhanced console before I make it available to my agents. For those of us that are big on keyboarding (minimizing mouse usage), I love me some mnemonics!...
View ArticlePHP and getAdminURL function (1 Comment)
Topic by Orlando RodriguesHi,I currently need to send an attachment to a system via Web Services and SOAP message.Here a part of the code: $file = $files[$last];...
View ArticleEnhanced Console - Drag and drop attachments (2 Comments)
Topic by The JoanI am trying out the new enhanced console before I make it available to my agents. One of the things I have noticed that is going to be a big concern is that we can no longer drag and...
View ArticleAdmin Notifications - always send email (2 Comments)
Topic by Jared TerryThere appears to be no setting to tell the system to always send an email notification, and not merely a pop-up notification if the intended user is logged into the console.A rule...
View ArticleImport - Custom Object - Foreign Key - Account Groups Menu
Topic by Orlando RodriguesContentHi,I'm importing Custom Object.I have a field which is GroupId which refers to a standard menu: Account Groups.When I import in creation, the Group in my file is...
View ArticlePassing variables in URL in Browser Control in Custom Workspaces (19 Comments)
Topic by Bharath LohrayHi,I am looking for information that would help me pass variables in URLs for the browser control in custom work spaces. This is all I could find in the Nov 2010 Docs -"The URL...
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Adding "Contact" to task multi edit workspace (2 Comments)
Topic by Ineke ClewerContentWe want to be able to bulk move tasks across from one contact to another. We have the contact field on many other multi-edit workspaces, and we have it on the task single...
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Transfer contact from task to incident in a workflow (1 Comment)
Topic by Allen TorresContentI started a workflow that begins with a task that contains a contact object with the idea that when the task is saved with a specific status it would then create an...
View ArticleThoughts on "Send on Save" (9 Comments)
Topic by Ryan SchofieldWe're experiencing an issue where agents responding to web/email inquiries may forget to click "Send on Save" meaning the customer isn't receiving any reply. I'd like to get...
View ArticleClik here to view.
'Country' Custom Field menu doesn't list names, just ISO codes?
Topic by AdamI created a 'Country' Custom Field Menu on a Custom Object, added the field to a Workspace, and when the menu is selected, the dropdown includes (mostly) just ISO codes. The exception is...
View ArticleWorkspace Rules to send an email (2 Comments)
Topic by Sathya RajendranI have a yes/no field in incident workspace. If i select "Yes" i have to send contact details to a particular email.Thanks in advance.
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Graphical issue on the incident workspace for some profile (1 Comment)
Topic by Renish AnkolaContentHi All,I have some graphical issue in Rightnow and it is on the Incident workspace.The response latters and the reports size (length) are getting to high for some reason.It...
View ArticleCopy & Paste problem on Agent Desktop (3 Comments)
Topic by Jarel Birck da SilvaHi all,I'm facing a weird problem regarding the Copy and Paste functionality in some of our customers. When a Staff Account tries to copy a text from an external source,...
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