Passing variables in URL in Browser Control in Custom Workspaces (19 Comments)

Topic by Bharath Lohray

Hi,

I am looking for information that would help me pass variables in URLs for the browser control in custom work spaces. This is all I could find in the Nov 2010 Docs -

"The URL you specify can include variables that pass information about the item you are editing to the URL’s target using RightNow Connect. For example, the URL can include variables for record ID numbers, account ID numbers, and custom field values. The page loaded in the browser can also contain RightNow Connect JavaScript code to view and edit information about the record being edited. For information about RightNow Connect, contact your RightNow account manager."

From some other threads I discovered that I can pass contact fields as $p_something

$p_c_id - sends contact ID
$p_ccf_1234 - sends contact custom field
$p_first_name - I expect this to send the firstname but this does not work. I am similarly looking to passing email addresses etc.

Also, how would I pass values from custom objects?

Thank you.