Topic by The Joan
I am trying out the new enhanced console before I make it available to my agents. One of the things that is going to make the change management a little more difficult to sell is that the cursor no longer focuses on the active "part" like it used to. For example, if I select a quick search, I can't just start typing. I have to click in or tab to the field. If I bring up a search window I can no longer start typing my search text, I have to click in the field first (tabbing doesn't work for this option). Is this an undocumented feature or can something be done to have the cursor focus like it did before or is there something administratively I need to be doing?