Secondary search Report not working in BUI
Topic by Bibek JenaContentHi ,Secondary Search Report is not working in BUI.Is there any way we can get auto filtered results ,without explicitly giving any values like we get in Agent Desktop.Any help...
View Articlechange report (3 Comments)
Topic by qi yipengContentHow to modify or delete the report in the red box?VersionOracle Service Cloud 18B
View ArticleMailbox Migration - Exchange
Topic by Suporte TNTContent Hi, I am working on a project that has the purpose of eliminating Exchange 2003. In this process, we migrate the boxes of OSvC from 2003 to 2010 version and they began to...
View ArticleNew Mailbox - Update sequence produces gap
Topic by Lisa RichardsContentHi all. We have attempted to create a new service mailbox but are receiving the error message "Update sequence produces gap". Can anyone explain what this error message...
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Access the section "Incident thread" from an Add-In" in C# (1 Comment)
Topic by Apolinar ValdezContentHello CommunityI am creating incidents in RightNow from an email, the information I send is stored in a tab called "Incident thread", but I do not know how to access the...
View ArticleHow to send parameters via query string (1 Comment)
Topic by Kazutaka TotaniHelloWhen using BUI, is it possible to get a value with a query string?I would like to receive a phone number in cooperation with CTI.I am happy that you can tell me if there...
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Duplicates records displaying in Agent desktop.. (2 Comments)
Topic by pravin kumarContentHi Friends, Duplicates records are displaying in Agent desktop while creating new record.. Need to avoid that by giving error message like "Records are already existing "...
View ArticleTo open browser control in Chrome (1 Comment)
Topic by Seetha lakshmiHi All,I have a requirement to open the browser control in chrome or mozilla firefox browsers. Is there any configuration to achieve this requirement? Thanks,Seethalakshmi
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CK Editor Default Font (4 Comments)
Topic by Eddie GrissettContentThe Answer editor has been changed to use CK editor.Is there a way to change the default font?If you open the answer editor, you will see that Normal (DIV) is selected by...
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Import Incidents Using Wizard (1 Comment)
Topic by MariaCode BlockHello all, How can I import incidents (using wizard) if I haven't the c_id. I Have the Email, but the wizard, ask me about c_id (see the attached file) Thanks a lot. regards,...
View ArticleImporting Thread Incident (1 Comment)
Topic by MariaHello all,When I'm importing a Incidents ( using a Wizard) I can't Match the Incident Thread (Customer Entry) I only can Match the Subject,How can I Match the Incident Thread (Customer...
View ArticleIncident: "Search KB - Add as text - Remove Header" (1 Comment)
Topic by LarssonDear Community, when I'm using the "search knowledge base" function in the incident workspace and choose "add as text" the text of the kb article has the headers such as "***** overview...
View Article"Finish Account Creation" Contact Email not firing after contact is created...
Topic by Aparajit MalliHi, We have a requirement to fire an email to the newly created contact to finish setting up the password (Self-help). I believe the out of the box "Finish Account Creation"...
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Access the section "Incident thread" from an Add-In" in C# (2 Comments)
Topic by Apolinar ValdezContentHello CommunityI am creating incidents in RightNow from an email, the information I send is stored in a tab called "Incident thread", but I do not know how to access the...
View ArticleDoes Delay Between Chats mean time between START of last chat taken or END of...
Topic by Kristine TannertContentDoes Delay Between Chats mean time between START of last chat taken or END of last chat taken? I can't find anything in the tool tip, the online documentation, or the...
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Name Add-In (1 Comment)
Topic by Sérgio BraunContentHi all! It's possible alter the Add-In name?Image
View ArticleAuthor field in Message Templates
Topic by Kevin CrummettContentDoes anyone know if the Threads->Author field is now using the agent's first and last name, rather than the display name? We set our agent's display name to prevent...
View ArticleHelp! can not save contact using php connect api (1 Comment)
Topic by kullboys boysContentHello everyoneI want create a contact using php connect api, So I wrote code in customer portal as below :$contact = new RNCPHP\Contact();$contact->Title = ""; //add...
View ArticleAnnouncement: Upcoming Mandatory Maintenance for Oracle Cloud - Service Cloud -
Topic by LauvilContentHi all,I am new to the CX cloud and the mandatory maintenance is coming up on September 8th. It says that the users "can" experience service unavailability. I was wondering if...
View ArticleRemove Recent Report (4 Comments)
Topic by Padma Prabha VaradarajanContentHi We are in need of a requirement where we don't want the users to see the recent set of values that they have selected in the report that opens up on click of...
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