"Finish Account Creation" Contact Email not firing after contact is created
Topic by Aparajit MalliHi, We have a requirement to fire an email to the newly created contact to finish setting up the password (Self-help). I believe the out of the box "Finish Account Creation"...
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Is there a way to Customize Search Knowledgebase Pop-up? (1 Comment)
Topic by Jepee CeloricoContentHi Experts,I have been wondering, Is there a way for us to customize the "Search Knowledgebase" pop-up (Please see attached photo). Also is there a way to add fields for...
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Task Escalation Rule (3 Comments)
Topic by Vikash PatelContentGuys,This is completely strange, I have created task escalation rules and it's working fine as I expected. When I trigger "Send escalation notification" to notify agent....
View ArticleE-mail Addresses Limitation
Topic by Vijayalakshmi ArunachalamHi, I am sending e-mail using RNCPHP\MailMessage() object. While send E-mailAddresses as array it takes 4 e-mail address with delimiter(;) if i add more than 4 e-mail...
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Replace Agent Desktop logo with a custom logo (1 Comment)
Topic by AaronContentDear AllNow I want to replace some logos on the Agent Desktop with some of our own logos. Please tell me what should I do? Refer to screenshots and attachments.Image1: Click on the...
View ArticleMobile Agent App for Android (5 Comments)
Topic by JLFolkmanIs the Mobile Agent App for Oracle Service Cloud only available for iPad and iPhone or is it now available for Android?We are looking at other ways for our analysts to be able to work...
View ArticleMobile agent app-Features (6 Comments)
Topic by Muthulakshmi MuthaiahHi All,Is there any documents for mobile agent app features (i.e) what are the functionalities can access through it (ex. Cobrowse, chat etc.,)Thanks,Muthulakshmi
View ArticleIncident Response & Reset password via SMS (1 Comment)
Topic by Muthulakshmi MuthaiahHi All,Currently, we have a default option to send email for an incident response and reset password. But the client is asking the same functionality to be there with an...
View ArticleININ Integration
Topic by Jepee CeloricoContentHi Experts,Does anyone here have any idea about the ININ Integration and How it is done? I also noticed that it needs an Add-in to Integrate do you know where can I find...
View ArticleCustom tab report (1 Comment)
Topic by Sylvia ChebetHi Guys,I have created a custom tab under the contact workspace, added a relationship item(for a custom object) and inserted a custom report. The report shows employers of that...
View Articlechange report (1 Comment)
Topic by qi yipengContentHow to modify or delete the report in the red box?VersionOracle Service Cloud 18B
View ArticleOn Agent BUI Not able to set Incident Primary contact using extensible...
Topic by Derek TseContentHi Everyone,We are trying to Change Incident primary contact based on logic from Script. we are able to do this through Javascript API and Addins in Agent Desktop. But in Agent...
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How to turn off reCAPTCHA for agent desktop? (1 Comment)
Topic by PKContentHi, Been searching through the forum today, and couldn't find any information on how to switch the reCAPTCHA off for our agents using the desktop application.Any ideas on how to do...
View ArticleSee CC of an Incoming Service Request (15 Comments)
Topic by Jepee CeloricoContentHi Guys, is there a way for us to view the CC of an incoming service request than to download the "raw_message.mht" file where we can see the CC its really a lot of work...
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BUI: Changing between Interfaces (2 Comments)
Topic by MariaContentHello All,How can I change between Interfaces using BUI (Web Browser) like I can do it in Agent Console?The attach image I have 2 interfaces. How can I call the differents...
View ArticleCisco Finesse CTI integration
Topic by Hayat AklHello,Our client was using a cisco UCCX which is based on Cisco Agent Desktop (CAD) for agent login, and the http request sent to Oracle RN is handled by Cisco Desktop Administrator....
View ArticleSend an answer when chatting (1 Comment)
Topic by AaronHave a question to ask you.When the agent is in chat, click on the search knowledge base and choose to add the knowledge article as text to the end customer. Can I just send the content...
View ArticleCalling screen pop URL (2 Comments)
Topic by Hayat AklHello experts, 1. I was wondering if we can call the screen pop URL by using an IP address instead of localhost?So, for example, instead of...
View ArticleAdmin statuses
Topic by LornaContentHi,Is it possible to have statuses for incidents that agents don't see/can't use? There are some we want to use in a workflow for admin only. I don't want to use workspace rules...
View Article"Finish Account Creation" Contact Email not firing after contact is created...
Topic by Aparajit MalliHi, We have a requirement to fire an email to the newly created contact to finish setting up the password (Self-help). I believe the out of the box "Finish Account Creation"...
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