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Extra space on WS in BUi (6 Comments)
Topic by Vijaya KContentHI Team,I Placed Browser Addin in the WS. When I opened the WS from BUI Some exact space is coming which looks UI bad. Please let me know how we can avoid extra space from...
View ArticleBrowser UI- addFieldValueListener event is not working for Asset Status (4...
Topic by Vijaya KI developed a Agent Browser addin(JS), where it will do some logic on Asset.status field change. So I used addFieldValueListener event in the extensionloader...
View ArticleThis page cannot be displayed error within iframe
Topic by Kaitlyn Lafferty Hi All - we have embedded a website within our agent desktop when we navigate to the site it renders but upon login we get the following error message on a blank page: "Turn...
View ArticleHow to support different character encoding in one message template for...
Topic by anastasia gkotsiHello all,I have a customer who is using two different languages in one message template. Even though the languages use different character encoding, according to answer...
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Oracle Service Cloud Error (1 Comment)
Topic by NivenContentI would like to know what the pop-up error in the attach image means and how to resolve this issue?VersionService CloudImage
View ArticleSet date field in incident equal to date field in Task (2 Comments)
Topic by Filipe EstacioHi,As part of our business requirements I need to make sure that when a user completes a task and fills in a required date field (tasks.c$date) which is NOT necessarily "today's...
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Use Extension bar to exit the system report exception (1 Comment)
Topic by 康生 胡ContentAfter leaving the system, the warning is warned that a task has been cancelled，The code has encountered this situation in the appendix.VersionRightNowImageFileExtensionRn.cs(1KB)
View ArticleConditional Contact Emails (2 Comments)
Topic by David RadtkeContentIs it possible to make the Contact Emails conditional?For instance, our contacts get an email when an incident gets solved. Can we modify it or set a rule to suppress...
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Escalation Level values are not set in Incident Object (7 Comments)
Topic by Vijayalakshmi ArunachalamContentHi,Escalation Level field value not set in the incident object. It always save value as "No Value" because of this Timer Release rule is not working for...
View ArticleChanging Agent desktop Color (2 Comments)
Topic by Christine FameryContentHi All,Is there any way through which i can change look and feel of agent desktop,currently we have theme choices and, as far as I know, that is only configurable at...
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Report Refresh in Workspace (3 Comments)
Topic by Vijayalakshmi ArunachalamContentHi, I have placed Report in the workspace. when I add new record and save the report under the tab not refreshed once new record added. Which settings we need...
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Scrollbars are not available
Topic by qi yipengContentWhen I added a tab to the incident workspace to put my add-in, I can't scroll my scroll bar when previewing. Where can I adjust the scrolling bar?VersionOracle Service Cloud...
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The system pops up when exiting: a warning of a task has been cancelled. (5...
Topic by 康生 胡VersionOracle Service Cloud 18BImageFileCTI2018.txt(7KB)
View ArticleConfiguring AgeDatabase - Close Waiting Incidents (1 Comment)
Topic by Andy TownshendContentMy organization is looking to add a new "Inactivity" status mapped to the Solved parent status. I would like tickets that time out from Waiting on Customer to be set to...
View ArticleDisplay incident thread side to side on BUI like on console? (1 Comment)
Topic by Hector ArreolaHello everyone!Currently on our incident editor we have a "Messages" tab where we placed a "Rich Text Incident Thread" element. The way it is shown is a box on the left to create...
View ArticlePrevent Ticket Creation from replies on Old Incidents (2 Comments)
Topic by Andy TownshendContentAre there any configuration settings that can prevent the creation a new ticket when a customer replies to an old incident.Specifically, I would like this to apply only to...
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Time Zone setting for account details
Topic by chidambaram CTContentFor agents (Account Details), I want to set Time zone, but this is grayed out and set as "Same as interface".(Refer below Screen Shot) What permission I need to give to...
View Articleunsuccessfully logged out users
Topic by Julie Dionne (GBT)ContentWe are currently having an issue with users not logging out of the agent console all the way before turning off their computers. This is driving up the stats of our...
View ArticleHow to generate checksum value for outbound emails
Topic by Kiran RajendranHi Team,We have implemented a custom email solution to trigger emails from Incident WS for agent and customer communication. Since it's a custom solution we have lost some of...
View ArticleHow to create a custom field of a specific format which should...
Topic by Noorshabah RamjaneeContentHello,I want to create a custom field of the following format <ddmmyy_000001> for a custom object I've created. I want the custom field to auto-increment each...
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