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Screenpop, filter report on custom object
Topic by Chris FlynnContentHiI'm trying to use screen pop to load a report and filter on a run-time selectable filter which is a list of custom objects. So the url I'm loading looks something like...
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UI Alignment for BUI (1 Comment)
Topic by Vijaya KContentHI Team,I Placed Browser Addin in the WS. When I opened the WS from BUI Some exact space is coming which looks UI bad. Please let me know how we can avoid extra space from...
View ArticleAdd Opportunity Notes into Organization Record (1 Comment)
Topic by NivenContentGreetingsThere is a business requirement where notes added in an opportunity record should be recorded into its parent record (Organization). The purpose is to save time viewing...
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Display passwords in cipher text (1 Comment)
Topic by AaronContentDear AllI have created several new fields on the account object. These fields are passwords for other systems, but I want the passwords to be displayed in cipher text.How should I...
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Extra space on WS in BUi (3 Comments)
Topic by Vijaya KContentHI Team,I Placed Browser Addin in the WS. When I opened the WS from BUI Some exact space is coming which looks UI bad. Please let me know how we can avoid extra space from...
View ArticleDiscard the Out Of office message through the business rules (3 Comments)
Topic by Kalpana RathoreContentCan we selectively discard the Out Of office message through the business rules ?Versionservice cloud
View ArticleWhat is the difference between Agent Desktop and Agent browser
Topic by Laura WalkerContentHi all,I am new to OSvC RightNow, could someone explain to me what is the difference between Agent Desktop/Console and the Agent browser? Our upgrade site to the 18B is...
View ArticleEvent in Click Button (1 Comment)
Topic by Salvador FrayleContentWhen clicking from a button added to the workspace I need to execute a class or event that I already have with several lines of code that runs a webservice.I can not find...
View ArticleError Message HRESULT: 0x80020101 (1 Comment)
Topic by Robert GContentAgents are receiving error message HRESULT 0x8002010 when opening an incident.It loads the incident in which locks the console unable to for use.The agent has to restart the...
View ArticleBrowser UI- addFieldValueListener event is not working for Asset Status
Topic by Vijaya KI developed a Agent Browser addin(JS), where it will do some logic on Asset.status field change. So I used addFieldValueListener event in the extensionloader...
View ArticleQueue Security (1 Comment)
Topic by David RadtkeContentWhat is the best way for me to lock down queues?We have a queue set up for each department. IE: Dept 1, Dept 2, etcI would like to have a profile for someone who can only...
View ArticleRule to check source e-mail (2 Comments)
Topic by Lea FeldhuhnContentOur business as two e-mails that forward to a single Oracle service mailbox. For example help1@business.com and help2@business.com both forward to rightnow@custhelp.com...
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Workspace Rules Triggering From Staff Account Custom Field (3 Comments)
Topic by JaayBContentHi all,So I came up with an idea to control access to incidents based on Yes/No fields in a staff account, rather than have a countless list of all the various kinds of roles for...
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Standard Channel Rename (2 Comments)
Topic by Bilal MaqsoodContentHello, I want to rename channel "Service Email" to "Email". It should replace service email text on entire site (workspaces, email templates, reports). I have tried...
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Screenpop, filter report on custom object (3 Comments)
Topic by Chris FlynnContentHiI'm trying to use screen pop to load a report and filter on a run-time selectable filter which is a list of custom objects. So the url I'm loading looks something like...
View ArticleHow to create a custom field of a specific format which should...
Topic by Noorshabah RamjaneeContentHello,I want to create a custom field of the following format <ddmmyy_000001> for a custom object I've created. I want the custom field to auto-increment each...
View ArticleConfiguration settings audit (2 Comments)
Topic by JJis it possible to see an audit of all configuration changes i.e. key, value, interface, date changed?
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The php_header start tag does not match the end tag (7 Comments)
Topic by JJContentWhen opening a myriad of reports, workspaces etc, we get the error as shown in the screenshotI noticed it mainly happens on reports with custom scripts. I narrowed it down to...
View ArticleDetect the event of a button
Topic by Apolinar ValdezI have a button in a workspace in the Agent Portal, I need to know when this button is clicked and perform an action from a DLL created in C# in .Net, the project that I have is...
View ArticleUpgrading a site - which Add-In Server Configuration Values are used? (1...
Topic by Alanna LarsonContentWe have a client who is upgrading to 18A. They are using an add-in of ours which has a Server Configuration Property that is dependent on the name* of the site (so, for...
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