Work-around Workspace Rules? (1 Comment)
Topic by Christos SklavenitisContentSummary: I've been trying to figure out a way to create workspace rules that do not seem to be a part of the standard suite of 'THEN' options in the Rules Editor,...
View ArticleOpening a related record as part of a workflow
Topic by Filipe EstacioContentHi everyone!When using workflows is it possible to open a parent record of the one from which an event is triggered? Specifically I'm trying to get the parent incident of...
View ArticleSend Answer contents to email in custom field
Topic by Eddie GrissettContentIs it possible to email Answer contents to an email address that exists in a custom field?Or is it possible to add a Forward option on the Answer workspace, so that a user...
View ArticleMemory/RAM Usage (19 Comments)
Topic by Marv FerrerWe have been experiencing some RAM issues with our November 2014 release. We recently upgraded. When we create/open incidents, the RightNow.CX.exe process RAM usages increase...
View ArticlePass Value from Search Report to Workspace
Topic by Nick LI have a Custom Object that houses member information from our core, one field in particular being Member Number. From our Member Search Report, I'd like to be able to pass from the...
View ArticleEnabling SSO for Agent Browser UI (2 Comments)
Topic by Pavansatish AnnavarapuContentHi,Can we enable SSO for Agent Browser UI? If yes, can anyone point me to the documentation on enabling SSO for Agent Browser UI. Thanks in...
View ArticleProfile-Based Hidden and Read-Only fields
Topic by CherylKContentDoes anyone know of an easier way to find and/or update all of the read-only & hidden fields that are profile-based? I recently copied a profile, creating a new profile...
View ArticleGoogle Maps not working within Agent desktop (4 Comments)
Topic by Shilpa SureshContentHi,I want to show google maps within a tab in contact work space. On updating the address fields, the respective location should be shown in maps within a tab. While trying...
View ArticleHow to update an incident to reflect that the SLA was met when system says...
Topic by Gregg KoselContentI am looking for some comments/suggestions on how to handle the situation where an incident is showing that the SLA was not met. This situation can happen for a variety of...
View ArticleHow to make a custom field a unique identifier for a standard object? (2...
Topic by Kristine TannertIs there a way to make a custom field a unique identifier? For example, on the Contact table, we have a custom field that is used for our customer number (it comes from our own...
View ArticleSet Contact from Custom Object to null with CPM (6 Comments)
Topic by Jairo CorderoContentHello gurus, I have a requirement to prevent a contact from having more than one associated active record from a catalog (custom object). I try to resolve with CPM, but...
View ArticleHow to send Reset Password Link via SMS to Contact (1 Comment)
Topic by Saravanan SHi All,My requirement is to send the reset password link in the SMS, I can be able to trigger the reset password link explicitly using CPM to customer mail id, but here I want to...
View ArticleWorkspace rules - setting value of an input control (textbox) based of value...
Topic by Chris MaggiulliContentI have a custom object called Credit and a workspace called New Credit. The Credit object has a Contact field which is associated with the Contact object (so every...
View ArticleClik here to view.
Recent search report on workspace (6 Comments)
Topic by Just RhiannaContentPlease see attached. I am trying to change the section circled in red the recent contacts on November 11. According to the manual this is changed by the secondary search...
View ArticleGetting attachment link from an answer you're editing (2 Comments)
Topic by JJSo - when I add an answer and then add an attachment to an answer - how to I get the URL of what I just uploaded without going to the page and grabbing the link there? Is there noway I can...
View ArticleBUI bookmark in message template. (2 Comments)
Topic by Chris van EsContentI have created a bookmark to the BUI for the agent when a incident is assigned in the message template.<li>BUI...
View ArticleClik here to view.
Text Control - Auto Size - Height
Topic by Mike KramerContentI'm not sure why this is happening but it's annoying and looks unprofessional so I'd like to clean this up. I'm attaching an image that demonstrates my problem.In some...
View ArticleIntegrating Oracle service cloud and Oracle SalesCloud (1 Comment)
Topic by Ujjwal WaghmareHi,I was thinking if we can integrate Service cloud with salescloud. For example: A contact created in rightnow should be reflected in salescloud as well. I want to try it...
View ArticleClik here to view.
Send a reminder email on a given status every X days (1 Comment)
Topic by JJContentHi,I'll try to explain out current setup to see if it makes sense or whether we should be doing stuff differently.We have a status called "Pending Information" which basically means...
View ArticleOpen different workspaces based on opened report
Topic by NivenContentIs it possible to view a task workspace from one report, but a different task workspace from another report?For example, from Report1 the agent opens existing or creates new Tasks...
View Article