Child record Data Import using mobile number instead of Contact ID (2 Comments)
Topic by Seethalakshmi SHi All,Please note we have a requirement as belowIs there any possible way to set Mobile number as "Unique ID" instead of "Contact ID" or "Email ID"?Need to import child records...
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How to remove the Limit and Order section from filters? (1 Comment)
Topic by Poojitha PeruguContentThere is a limit and order section in filters screen which can be seen just above the search button and i want to remove that.Can someone help me to work on it?I have...
View ArticleMemory/RAM Usage (17 Comments)
Topic by Marv FerrerWe have been experiencing some RAM issues with our November 2014 release. We recently upgraded. When we create/open incidents, the RightNow.CX.exe process RAM usages increase...
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Removing Icons on the Agent Browser UI (1 Comment)
Topic by BhargavContentCan we remove the icons on the Agent Browser UI which are not effected by any of the changes which I made in Oracle Service Cloud.VersionMay 2017Image
View ArticleConditional Hyperlink to column in Custom Report Using Report Designer (1...
Topic by Sasi Kiran AlladaContentCan we put the hyperlink to a column field based on conditions using default report designer settings? I tried couple of workarounds to achieve this, however eventually...
View ArticleCP Page only accessible via Workspace (2 Comments)
Topic by John LContentAll,Is it possible to have page hosted in the customer portal, but only accessible through a workspace browser input control?VersionMay 2016
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Communication Errors | Script Error | Requesting Data
Topic by shreeshaContentHI All,Recently we faced serval issues.An over ridden error message is shown "Requesting data" and agent is unable to continue to work. Agent needs to close the application...
View ArticleAgent Desktop SSO Help! (8 Comments)
Topic by Jarel Birck da SilvaHello all,A customer wants to use the Agent Desktop SSO with SAML 2.0. They are using ADFS Identity Provider that supports such protocol.I did all the parameterizations...
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Green Check mark in Agent Browser User Interface (4 Comments)
Topic by BhargavContentI thought that Green Check mark in the tab of the Agent Browser User Interface is used for save function, and found out that it is not saving any of the data or anything else....
View ArticleCustom Table Issues on BUI
Topic by Colin CampbellHi all,I am not sure if this has been documented already.As you know BUI does not Support the Opportunity workspaces, as a result I have been replicating this functionality...
View ArticleUnable to capture named event in Agent Script (Contact WS)
Topic by A SContentHello! We have a user control in the script and on click of the label/panel we are trying to trigger the named event and capture it in a script rule.Rule: If the Named event is fired...
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Set a Different Field to represent the Tab (4 Comments)
Topic by BhargavContent For the tabs on a screen, right now the Tab has the ID field of the object to represent the record on the tab - but can we set a different field (like any other...
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Sort in Custom Reports (1 Comment)
Topic by BhargavContent I'm not getting an option of Sort by Menu Sequence for Sorting for Custom Report. Can any one help that why is this option disabled?VersionMay 2017Image
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Error message while trying to save a workgroup in Agent Desktop (1 Comment)
Topic by Pavani AlapatiContentHi,I am getting an error message while trying to save information of a custom object(Def_Attorney). Please find attached screenshot for a clear understanding. Has anyone...
View ArticleCPM Failure (1 Comment)
Topic by Sasi Kiran AlladaContentHi All,I have records coming from the external server to submit records into a custom object(CO_intermediate), then we have the CPM which trigger's the custom script...
View ArticleIs it possible to edit the associated name of source level 2? (2 Comments)
Topic by Agustín PintoHi experts,I want to know if there is a way to modify the associated names for existing values of field incident.source_lvl2. Is it possible to do it or incident source hierachy...
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OK vs Save option in WS ribbon (1 Comment)
Topic by Andre SenaContentHi there,Does anyone know about the difference between the OK and Save buttons displaying on the ribbon attached?Here's what happening:I am using a Custom Type (aka custom...
View ArticleTwo-Way Incident Escalation Rules (4 Comments)
Topic by Nick LContentHello,I'm attempting to set up an escalation process that essentially works like this:When an Incident is submitted by a customer, it starts an escalation process for staff using...
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Receiving error while trying to deploy custom objects (1 Comment)
Topic by Keerthi PeesapatiContent I am trying to deploy a custom object and receiving an error . i found the solution but can some one explains what does this mean? my Cutoff time for upgrade for today...
View ArticleAssign English Leads to an agent (2 Comments)
Topic by Ahmed MustafaContentHi All, I'm a newbie here and to the application as well. I've a requirement to create a user and assign only English Leads to him. "since we have Arabic as well"I...
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