Embed custom object workspace/script in an incident workspace (1 Comment)
Topic by Duane AllenContentHi,I've added a custom object (complaint_actions) via the object designer to capture details of the referral stages an incident has been through. I've never used this...
View ArticleWork space rule for Solved Incidents (1 Comment)
Topic by Vanessa GerryContentI've been attempting to have a message box appear when the user changes the status from "Solved" to any other option. This will be a message to alert the user that the...
View ArticleChannel for incidents Created Manually (1 Comment)
Topic by Joel GomezContentI already have set many Channels, for example Telephony, Facebook, Twitter, Email, but when i create a new incident manually in the channel_id field of the incidents table its...
View Articlecreate search report for multi match contacts in oracle righnow (1 Comment)
Topic by Ranjith Kumar MContenthow to create search report for multi match contacts in oracle righnow?VersionOracle Service cloud- RightNow
View ArticleOpen Workspace Records with one click (2 Comments)
Topic by NivenContentWhen viewing a report, is it possible to have a configuration such that a workspace record can be opened with one click instead of double clicking?This is for selecting any column...
View ArticleWorkspace Button to copy Contact's Email (3 Comments)
Topic by Andy TownshendContentHello all, I've been receiving some requests from our agents to have a workspace button that copies the value of the incident contact's email address to the clipboard. Our...
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How to modify behavior of File Attachment control (2 Comments)
Topic by Kiran RajendranContentHi Team,I am looking for a way to modify the behavior of File Attachment control especially adding the custom report. The control seems to be fully read only . Isn't it...
View ArticleAudit Log edit
Topic by NivenContentIs it possible to show both the old value (what the value used to be before the current value) and the current value of the 'What' and 'Description' columns of the audit log...
View ArticleHow to create a folder inside File Manager. (1 Comment)
Topic by Deepu KolkkadanHi All,I would like to know how to create a folder structure inside the File Manager. Thanks,Deepu
View ArticleHow can use workflow in Browser UI? (4 Comments)
Topic by Erhan BedlekHi all, I can not see any workflow when select workspace/workflow under Incident Browser. Is there another way to meet this requirement?Thanks.
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Data Import Failed Multiple Times with Error (1 Comment)
Topic by shreeshaContentHi All,I have created Transaction as Custom Object Which contain 5 fields and it is child of Organization. I have Transaction records around 6 lakh but when i am trying to...
View ArticleCurrent Logged in a report filter
Topic by Cristian NievaContentHi All,I'm trying to validate in a report filter what profile has the connected user, and depending on the current profile to show more rows o not. Is it possible to do? I...
View ArticleTime-based Rule only Triggering when contact record is opened
Topic by Arturo ZindelContentHi all,I've set up a few Contact rules which should help me manage my pipeline of leads more effectively but they're not working correctly. By way of background, I've got 2...
View ArticleTBAR_LINK_LIST Move to the top
Topic by JJHi,I'm using TBAR_LINK_LIST to add some links. However they appear at the bottom of the list and it's not obvious that you have to scroll down (or at least users will not look)Can we have...
View ArticleAssign English Leads to an agent (1 Comment)
Topic by Ahmed MustafaContentHi All, I'm a newbie here and to the application as well. I've a requirement to create a user and assign only English Leads to him. "since we have Arabic as well"I...
View ArticleAsk a Question TimeOut Expires
Topic by VASIA KONSTANTARAHi all,I'm new here... I'll try to describe my question in the best descriptive way.I 'm trying to find out information about the pop-up warning Timeout expiration message...
View ArticleAbility to add multiple existing contacts to an incident
Topic by Anil KakarlapudiContentWe have a question that is specifically for a user of the Browser UI: We need the ability to add multiple existing contacts to an incident. It appears we can add new...
View ArticleOpen Workspace Records with one click (5 Comments)
Topic by NivenContentWhen viewing a report, is it possible to have a configuration such that a workspace record can be opened with one click instead of double clicking?This is for selecting any column...
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Error: no data provided for pair custom attribute
Topic by JJContentHi,The attached shows the error some agents are getting. Very random. Normal incident. No add-ins. August 2016 edition. Sometimes it works, sometimes we get this.Any suggestions?Image
View ArticleJenkin automation tool with CP (8 Comments)
Topic by Nital JoshiI am implementing Jenkin automation tool to build CP batch to be deployed automatically on Production. how we can deploy to production without going through customer portal UI? Any...
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