Topic by Vanessa Gerry
Content
I've been attempting to have a message box appear when the user changes the status from "Solved" to any other option.
This will be a message to alert the user that the incident is already solved and should only be re-opened if it has been solved for more than 7 days. Ideally, I would like this message box to only appear when the incident has been solved for more than 7 days, but from the choices on the rules creator, I'm not sure that is possible.
Can anyone assist?
Thank you!
Vanessa