Text entered backwards (1 Comment)
Topic by Frank LittlejohnWe have an issue after an upgrade where a Korean language interface is showing text that is entered into an incident thread backwards. In other words, the text is entered right...
View ArticleMail Scripts - Subject Line (1 Comment)
Topic by Marlena C.Hello! We're still on mail scripts and I'm trying to find where the subject line configuration is located.The issue(?) we're seeing is that if we change the subject in the console,...
View ArticleDOB as drop down in the contact workspace
Topic by chidambaram CTDate of birth field appears as calendar in contact workpace by default. Is it possible to show as drop down for day,month,year?
View ArticleCopy value from a field into another field in the workpsace (1 Comment)
Topic by chidambaram CTI want to auto populated value from contact name into custom field in the workspace when editor loads.For example, I have contact name in the incident workspace, I want to copy...
View ArticleSingle logout for agent's with OSvC using an external identity provider
Topic by Sean RosenbergIn the user guide section Core Features > SAML 2.0 Open Login the documentation clearly states single logout is supported for Agents when OSvC is configured to use an external...
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Data Import - "Error Running Query" (2 Comments)
Topic by Luis MeloContentHi all,We were importing Organisations into the system using the Data Import Wizard, and a source CSV file.When pre-scanning the file an error "Error Running Query" (see...
View ArticleUnknown error
Topic by Nilson Couto Soares JuniorContentOracle Service Cloud display the following message when trying to logon:Unknown error. contact the administrator.the window identificator is...
View Articlefield length limit for workspace fields
Topic by KaiHi,is there any known possibility to limit a particular field to a specific length? Background of my question is the fact that we need to transfer data outbound in a specific length for...
View ArticleContact Import
Topic by Navin JoseDear Experts,I successfully imported contact and associated it with a customer record. But when I try to add sales products in the contact record, it gives error. Also, only the...
View ArticleExtend user activity timeout for readerboard apps
Topic by Dan CleggI've got a customer who displays a Dashboard on a display panel.Every two hours like clockwork they get logged out of the system. I've got to assume that there is an inactivity timer...
View ArticleCan the Private Chat container be separated from the Chat "Compose" Control.
Topic by Dan CleggDoes the Chat Control "Compose" container have the functionality to be able to separate and display the Private Chat in a different location that directly under the live chat?If so, how?
View ArticleCan the font size within the Chat Transcript Control be modified?
Topic by Dan CleggUsers would prefer to have a larger font in the transcript they see during live chat. Is this possible? If so, how to do it?
View ArticleEmail reply chains not scrubbed (1 Comment)
Topic by Marlena C.It doesn't happen all the time, but when it does what happens is that the incident thread will get really long because every time the customer replies, it includes all previous...
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Workflow Question - Is it Possible to Set the Thread Order When Entering A...
Topic by Sara KnetzgerContentI'm working on a few new workflows for one of our internal operations departments and I'm having some issues with the incident thread order. I need to have both a private...
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Turning Off the Thread Header Attachment Control - Possible? (1 Comment)
Topic by Mike WaldronIs there a config or anything that turns off this thread header attachment control?It shows up when a file attachment and a thread have the same timestamp (I'm assuming one-second...
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Data Import - "Error Running Query" (2 Comments)
Topic by Luis MeloContentHi all,We were importing Organisations into the system using the Data Import Wizard, and a source CSV file.When pre-scanning the file an error "Error Running Query" (see...
View ArticleSequence Id Generation- Custom Field (2 Comments)
Topic by Seethalakshmi SHi All,I need to create a sequential Integer ID for the Integer Custom FieldAny idea please Thanks,Seethalakshmi
View ArticleStatus change in Roundrobin
Topic by Mohana Gopal SelvamHi Gurus,We have used roundrobin method for assigning the incident. Its working fine. We want to change the status of the incident once it is assigned to any agent. We have...
View ArticleIncident workspace-Button freeze (3 Comments)
Topic by Muthulakshmi MuthaiahHi All,Can we able to freeze the button in the incident workspace. Thanks,M.Muthu
View ArticleSequence id -Custom field (2 Comments)
Topic by Muthulakshmi MuthaiahHi All,I need to create a sequential number for the integer custom field.Can anyone give idea on this? Thanks,Muthu
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