Best Practice for Converting to Message Templates (2 Comments)
Topic by JLFolkmanI am currently testing the conversion to message templates and am wondering if there is a best practices document and if we can make changes to all the templates before turning on the...
View ArticleFill inbox - to be allowed only at certain times? (2 Comments)
Topic by Simon EcclesHi everyone,Apologies if I am posting in the wrong section, I wasn't sure if this was Incident Management or Config - I think it's more config so here goes...I would like to know...
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Enable 'Inherit' Menu Item when Associating Tasks with Orgs. (3 Comments)
Topic by Christopher FarmerContentHi all,I'd like our users to be able to link a Task to an Organisation through an Opportunity using the "Inherit" option that appears when an individual right clicks...
View ArticleLink Contact and Quote Product
Topic by Navin JoseHello,We have a requirement in which we have to link Contact with Quote Product. We do not get this option in the object designer. Kindly suggest how do we achieve this relation....
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Workspace Button Design
Topic by Seetha lakshmiContentHi All,How can I reduce the button space in Workspace?Please find the highlighted area in the attachment. Thanks,Seethalakshmi SImage
View ArticleRegister Now! - Ask the Experts Webinar: Getting the Most Out of Custom...
Topic by Stephanie KalevaOracle Service Cloud Ask the Experts WebinarRegister Now!Getting the Most Out of Custom ObjectsWednesday, August 26 @ 8 a.m. PST/11 a.m. ESTJoin Vimal Chopra, Director of...
View ArticleDependent Menu in Agent Desktop (15 Comments)
Topic by Mohana Gopal SelvamHi Gurus,How to create the dependent custom menus (Drop down) in AD. Ex: State drop down values need to set based on Country Drop downThanks,Mohan
View Articlevalidate the email id -Contact (4 Comments)
Topic by Mohana Gopal SelvamHi All, How to validate the mail id for creating the contact.(I am not asking the default functionality)Is there any settings are there in the oracle Rightnow.Kindly suggest...
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Unable to load RN Console (1 Comment)
Topic by Narendra MuttineniContentHi Everyone,I have installed Desktop and entered username and password. But after that I was getting some error(attached the screen shot). After click on 'ok' nothing...
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Right Now Desktop is very laggy and slow (1 Comment)
Topic by Avinash Chandra I am using Windows 10 Home addition with 2gb Ram and almost 40gb free storage with latest updates.
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Turning Off the Thread Header Attachment Control - Possible?
Topic by Mike WaldronIs there a config or anything that turns off this thread header attachment control?It shows up when a file attachment and a thread have the same timestamp (I'm assuming one-second...
View ArticleLanguages in Service cloud (1 Comment)
Topic by Muthulakshmi MuthaiahHi All,In oracle rightnow ,how to enable the other languages.?For eg., I need to change the language in communication thread for the incident workspace.Thanks,M.Muthulakshmi
View ArticleMultiple navigation sets under a single profile (2 Comments)
Topic by Kp kpIs it possible to add multiple navigation sets under a single profile?
View ArticleCustom Fields - Multiple Selection Menu (2 Comments)
Topic by Liam CurranHi All,Looking for some help please. Does anyone know if it's possible to enable multiple selection menus when creating a custom field? We're looking to do this for a new field on...
View ArticleSequence id -Custom field (1 Comment)
Topic by Muthulakshmi MuthaiahHi All,I need to create a sequential number for the integer custom field.Can anyone give idea on this? Thanks,Muthu
View ArticleIncident workspace-Button freeze (1 Comment)
Topic by Muthulakshmi MuthaiahHi All,Can we able to freeze the button in the incident workspace. Thanks,M.Muthu
View ArticleWhat can I use to search for text strings in Email rules (2 Comments)
Topic by Dan CleggI've built a rule that uses Incident.Customer thread matches regular expression and inserted literal text I'm looking for. Rule seems to not trigger a TRUE.Anyone know the correct way...
View ArticleMemory/RAM Usage (11 Comments)
Topic by Marv FerrerWe have been experiencing some RAM issues with our November 2014 release. We recently upgraded. When we create/open incidents, the RightNow.CX.exe process RAM usages increase...
View ArticleRule to search for specific words in inbound email (3 Comments)
Topic by Dan CleggIs there a way to search for specific words (strings) in an inbound email. How do I configure that in a rule? I tried using "Incident.Customer thread matches regular expression" but...
View ArticleHow to export all images from File Manager? (1 Comment)
Topic by Fernanda LeandroHi all!We have more than 1k images in File Manager that we need to export to a local directory.This module have the function "download" per file, but I can´t find a way to...
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