Business Rule -Audit log (1 Comment)
Topic by Muthulakshmi MuthaiahHello Everyone,Can we have any audit log functionality for every business rule we configured? Thanks,M.Muthulakshmi
View ArticleRegister Now! - Ask the Experts Webinar: Getting the Most Out of Custom Objects
Topic by Stephanie KalevaOracle Service Cloud Ask the Experts WebinarRegister Now!Getting the Most Out of Custom ObjectsWednesday, August 26 @ 8 a.m. PST/11 a.m. ESTJoin Vimal Chopra, Director of...
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adjust panel size on workspace (2 Comments)
Topic by Ineke ClewerContentFor some reason a panel on a workspace won't let me adjust its size. Please see attached screenshot. The orange panel I only want to be as deep as the field it is behind.The...
View ArticleHow to append the response text to the twittet handle.
Topic by Ramesh ReddyHi Friends,When agent sent response for Twitter mentions. The response text is appended to the twittet handle. Eg: Suppose if response text is "Its excellent opty" and twitter user...
View ArticleBusiness Rules basic questions
Topic by David SotoContentHi,I am learning about Business Rules, but I have two fundamental questions. I have attached an image showing the example case & the questions:1) There is a rule in the...
View ArticleHow to configure skills ? (2 Comments)
Topic by chidambaram CTI want to use skills object to route the chat. I have tried to configure skills for my profile. Skill permission is not visible. (Profile -> Permissions button ->...
View ArticlePayment Gateways in Agent Desktop (1 Comment)
Topic by Navin JoseHello Experts,We have a requirement in which we have payment gateway integration in Self service Portal AND also from the Agent Desktop. Eg) A prospect walks in my firm -> my...
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Message Templates: Envelope Icon (1 Comment)
Topic by januaryCan someone please tell me how to remove this envelope icon? I can remove it, save, and preview, but when I close and reopen the template, it always returns.
View ArticleDisposition (Reason Code) Enabling (2 Comments)
Topic by Carlos EscarWhat is the best way to map product and the dispositions (reason codes) in an automated fashion?
View ArticlePredefined query in oracle right now agent interface
Topic by Aniket ChoubeyHi,Is there any way which can be used to create and implement pre defined queries(PDQ) in RightNow agent Desktop. I want a PDQ to be implemented which gives the output as the...
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AddInProcess.exe has stopped working (4 Comments)
Topic by Marv FerrerContentHas anyone encountered this error before? We have recently upgraded to Nov 14 release. See attached image.When I click the "View problem details" link, I get the message in...
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Send a reset password email to the contact alternate email address
Topic by Franco BordalecouHi for all! All the contacts loaded in our Agent Desktop have two email addresses: the primary address and the alternate. We have enabled the email address sharing function,...
View ArticleProfile configuration with email signature and default work group settings
Topic by Rodrigo SilvaHi I have a situation with below requirements:Staff accounts must be controlled at profile level thus optimizing access management processThe system admin must be able to setup...
View ArticleAgent Desktop SSO Help! (5 Comments)
Topic by Jarel Birck da SilvaHello all,A customer wants to use the Agent Desktop SSO with SAML 2.0. They are using ADFS Identity Provider that supports such protocol.I did all the parameterizations...
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adjust panel size on workspace (3 Comments)
Topic by Ineke ClewerContentFor some reason a panel on a workspace won't let me adjust its size. Please see attached screenshot. The orange panel I only want to be as deep as the field it is behind.The...
View ArticleMessage error after creating a new Custom Object & try to add a new record
Topic by David SotoContentHiWe created one Custom Object "Correlativo" with 2 menu-only CO. We did not selected the "Convert To Menu With Labels" button during menu-only CO0s creation because we only...
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Hi all, I defined a workspace rule that is triggered when 'Sector' field...
Topic by Franco Bordalecou
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Error logs - Debugging feature? (2 Comments)
Topic by SalvatoreContentHi,some of our Console users are experiencing frequent errors / crashes, so we would like to investigate those issues. Unfortunately all folders available under...
View ArticleJOIN (& calculate fields) on Workspace (1 Comment)
Topic by David SotoHi,1) Is it possible to put in a workspace a JOIN field? For example, I want to put in a Incident Workspace the Group of the Account that created the incident (account.group_id). 2)...
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