Topic by chidambaram CT
I want to use skills object to route the chat. I have tried to configure skills for my profile. Skill permission is not visible. (Profile -> Permissions button -> Administration tab -> Administration section).
I am wondering skills is a paid service. I am using latest version Feb 2015 (Framework 3.2).
How to configure skills in my Agent Desktop?
From which release onwards "skill" is supported in cloud service, because I want to use skill in another project which is under Framework 3.1.