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Custom Fields Not Appearing in Incident (2 Comments)
Topic by Summer RainContentI have written a rule that will make a tab visible when a specific product is selected. (currently on my test site)I have added some custom fields to this tab, but when I...
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Add button os Message's tab Incident Workspace (2 Comments)
Topic by Leonardo BarbosaContentHello all, I received a requirement for customize the Incident Workspace. On messages tab I have 3 options for kind of answer on Add button:Customer Entry Response...
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Log in Issue
Topic by Mohana Gopal SelvamContentHi Gurus,Sometime we got the attached error while log into Agent desktop. Is anyone experience the same? How to fix it?Thanks,Mohan Image
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Can the options menu be removed from a report control? (2 Comments)
Topic by Clemens-Christoffer MeyreissContentHi,is it possible to remove the Options menu from the report control in a workspace and gain the used screen space for th report?Best regards,ClemensImage
View ArticleCopy & Paste problem on Agent Desktop (4 Comments)
Topic by Jarel Birck da SilvaHi all,I'm facing a weird problem regarding the Copy and Paste functionality in some of our customers. When a Staff Account tries to copy a text from an external source,...
View ArticleQuestion Receipt-Message Template (2 Comments)
Topic by Muthulakshmi MuthaiahHi All,Is it possible to include the username,password and Reset password Link in the "Question receipt" Message Template based on the below conditions.When its the first...
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Query : Report Control in Workspace (1 Comment)
Topic by MBHi,Version: 15.5We have a CSR profile where only OPEN permission is given to a certain custom report.No other checkbox is selected. This custom report, when viewed from Logged in CSR...
View ArticleI need to send emails to customers, from rightnow automatically. how i...
Topic by Andre SilvaHello all!I have a business rule where I need to send emails to customers automatically, from rightnow in specific contexts. The rightnow by default sends only to internal users.You...
View ArticleBest Practices for Archived Cases and Dormant Cases (10 Comments)
Topic by JLFolkmanI am in the process of determining if we should start to archive or change cases to dormant, or a combination of both and am wondering if others have either or both in place today. If...
View ArticleIncident Thread Masking (5 Comments)
Topic by Georgia Bradbury-AdamsHi,I wanted to come out to the forum to see if any other companies have experienced issues with Oracle standard out of the box function 'Incident Thread Masking'. We...
View ArticleDuplicate incidents in the site (1 Comment)
Topic by Muthulakshmi MuthaiahHi Team, If customer sends the email to two configured mail boxes, its creating the two incidents, in the site. Although the message body, sender, and subject is same...
View ArticleMobile Agent App-Grid Level
Topic by Muthulakshmi MuthaiahHi All,Does mobile agent app supports grid level report? Thanks,M.Muthulakshmi
View ArticleRestrictions for Add-in (2 Comments)
Topic by Angel GarciaHi, i wonder if build add-in is restricted for only use in some workspaces in console. Can build for any workspace (Quote or Sales Product too) or this add-in applies for all?...
View ArticleQuery : Workflow Connectors Limit? (1 Comment)
Topic by MBHi,We are trying to replicate a custom rule engine developed by customer for which I've built a workflow based on below logic.It works fine but I need to know if there is a limit to number...
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The process used to host custom content has terminated unexpectedly
Topic by Marv FerrerContentAnyone know what could cause this error message to appear? We just recently upgraded to Nov 14. See attached image.Thanks in advance.MImage
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AddInProcess.exe has stopped working (1 Comment)
Topic by Marv FerrerContentHas anyone encountered this error before? We have recently upgraded to Nov 14 release. See attached image.When I click the "View problem details" link, I get the message in...
View ArticleIs it possible to use orgs.login in business rules? (4 Comments)
Topic by AdamOur currently implementation relies heavily on an Organizations Login in order to tell who a organization is and what access they should have. I'm currently rewriting/adding new business...
View ArticleCopy & Paste problem on Agent Desktop (5 Comments)
Topic by Jarel Birck da SilvaHi all,I'm facing a weird problem regarding the Copy and Paste functionality in some of our customers. When a Staff Account tries to copy a text from an external source,...
View ArticleAnnouncement - Enhanced Service Console (8 Comments)
Topic by JensHello everyone, In the May 2014 release the Agent Desktop has been given a face lift, with several performance improvements and user interface enhancements. For details, please see the...
View ArticleAnnouncement - Enhanced Service Console (1 Comment)
Topic by JensHello everyone, In the May 2014 release the Agent Desktop has been given a face lift, with several performance improvements and user interface enhancements. For details, please see the...
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