Can a contact manage other contacts within an organization? (1 Comment)
Topic by Scott HeidenreichContentHello,I have a use case where an administrative contact for an organization wants to be able to see a list of all the contacts associated with the organization. Then...
View Articlethe DLLs are not uploaded to my prod instance (1 Comment)
Topic by Apolinar ValdezContentDLLs are not uploaded to my prod instanceI currently have 2 RN Desktop Agents. One is Mercantil Seguros test and the other is Mercantil Seguros Prod.I have several DLL's...
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Standard Text in BUI Extension (2 Comments)
Topic by Thibaud BlondinContentHi everyone,We are trying to build a custom sms extension from the accelerator. Everything's working well except that we are trying to integrate standard text in this...
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Manually Setting Report Record Count on Status Bar (1 Comment)
Topic by John LContentHi all,I was unsure whether to ask this in the Reporting and Analysis threads or in Configuration, but here goes. I have a report with a custom script that filters the records by...
View ArticleAgent Edit Own Information (3 Comments)
Topic by JJHi,On the account object, we have a custom field - are agents who log into the console allowed to edit their own account or is it only the admins?Thanks
View ArticleSend Email With Incident Field Information and delete these fields...
Topic by Sasi Kiran AlladaContentHi All,We have the below requirement:Client will submit OPA form from external web portal and an incident gets created in the RNT system. Once the Incident created in...
View ArticleNamedEvents in C# (7 Comments)
Topic by Olegs MatvejevsHello, may be someone knows how to catch "NemedEvent" in C# Add-in triggered by OracleCloud console?
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BUI - Error message when saving an incident (2 Comments)
Topic by Maria Eugenia FerreyraContentHi all.we started to use BUI, we are trying to create an incident. when we want to save it, a message error is displayed about required fields. But this fields...
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Working On BUI - Is it possible to increase the width of search reports on...
Topic by Lage AntonyContentHI Everyone,We started to use BUI for one of our project. The BUI looks awesome but there are few limitations we are facing.The Contact Search report on Incident workspace is...
View Article2-way SSL Implementation (3 Comments)
Topic by Sasi Kiran AlladaContentWe are trying to achieve the 2-way ssl communication for our client requirement. The requirement is to establish 2-way SSL between service cloud and client’s...
View ArticleLink on BUI (1 Comment)
Topic by Domenico CaramagnoContentHi everyone!I set the links in the TBAR_LINK_LIST configuration settings and I would like to show it in the BUI too.Is it possible? Is there some configuration that I...
View ArticleAdd-In Manager "The file does not contain any valid add-ins." error (1 Comment)
Topic by Greg HoldenContentI'm going through "Extending Service Cloud Service Console" Practice 19-1: Add-in Fundamentals and have hit an issue I can't figure out. This practice involves installing the...
View ArticlePull data from grand parent in workspace in Agent Desktop/Browser UI (7...
Topic by Venkat TanneruHi - We have a requirement where Parent, Child and Grand child objects are present.Parent Object: StudentsChild Object: StudentSectionsObject : DepartmentsStudent has deptId as...
View ArticleKnow Interface Language (1 Comment)
Topic by SAJI MATHEWHi Team,Is there any way to know the language of an interface . I created the report with interfaces table but language field is not visible on the report explorer.Thanks,SAJI
View ArticleDocument for custom scripts in report
Topic by Mukesh KalalContentHello Guys ,Please share any document or sample code which explain how to use custom PHP script inside the report in agent desktop. Version18A
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Manually Setting Report Record Count on Status Bar (3 Comments)
Topic by John LContentHi all,I was unsure whether to ask this in the Reporting and Analysis threads or in Configuration, but here goes. I have a report with a custom script that filters the records by...
View ArticleAnonimizing and deleting customer thread (2 Comments)
Topic by Philipp BerkemeierDear Community,we regularly receive customer transactions with confidential information, such as his credit card number. We would like to anonymize/delete this content....
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Standard Text in BUI Extension (3 Comments)
Topic by Thibaud BlondinContentHi everyone,We are trying to build a custom sms extension from the accelerator. Everything's working well except that we are trying to integrate standard text in this...
View ArticlePopulate Workspace Menu (1 Comment)
Topic by Vijayalakshmi ArunachalamHi, I want to populate menu field list to other custom object work space for that incident. In the Incident workspace I have custom field which is menu field type....
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Business rule not working (1 Comment)
Topic by Shaina Spitzer YakontContentHi, I am trying to create a business rule saying that if the delivery date + 6 months is greater than today then send a standard text.For some reason I am having...
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