Continuation tasks using workflow (5 Comments)

Topic by Bhagwan Singh Mer

Hi,

Has anyone, using workflow feature, created continuation task flow?

Say for example there are 3 tasks to be completed when agent select certain Prod-Cat combination.However Task 2 and 3 will be dependent on preceding task and will only appear in the incident workspace after Task 1 and 2 have completed respectively

I would like to hear from folks if they have come across such requirement and how same was met using Service cloud

Thanks,

MB