Topic by Sylvia S
Hi Guys,
I experienced an issue where a user was created but they never logged in. However, when i looked at the Agent Login report, it shows an instance where the agent had logged in for some hours. I raised the issue with Support and this was their response: "I confirmed that there indeed was a login transaction made from user '***' - Agent in DB. This login transaction was not based on username and password, it wasbased on SSO session token." I asked them for clarification on what this means but they are yet to respond. Can anyone shed light on what this means and why it reflects in the report?
Thanks,
Sylvia