Topic by LarryC
1. We use Tasks as a support escalation process and to assign work out to engineers. Therefore, we'd like to enforce a requirement where Tasks that are created MUST be tied to an incident.
Allowing certain profiles to create tasks gives agents the ability to create tasks within the incident workspace, however it also enabled the 'Create New Item'> ' Task' option from the RNT icon. If they choose this route, then they are able to create non-associated Tasks and then in our world, these Tasks are orphaned.
Does anyone know any way to remove the RNT icon create option? Is there a different config setting to show/hide that?
2. Additionally, does anyone else find it annoying that the tasks.name field has a limit of 40 characters? We'd like to have it something more similar to the incidents.subject length of 240. Is there anyway to change this or would we have to go the custom field route?
Larry