sending Category hierarchy in email (7 Comments)
Topic by Azam KhanContentI have edited template for sending email to contact when an incident is created and added Category (Incident Type) in the template.What I am receiving is the lower level value...
View ArticleIs it possible to send Incident ID run-time to Search Knowledge Base Search...
Topic by Geetha AmruthaHi, I am trying to change the filters on Search Knowledge Base Report used under Incident Thread in Incident Workspace.I have added a filter for Incident ID to make it selectable...
View ArticleWorkspace rules: how to compare two fields for a condition (2 Comments)
Topic by Juan_albutria Juan_albutriaHi, I have two number fields in a custom workspace. I need to show an error when field 1 is higher than field 2. How can I do this comparison? thanks
View ArticleBasic Integration Between Right Now CRM and Oracle Sales Cloud (3 Comments)
Topic by Bharath GeereddyContentHi All,I am new to this. Please help me in sharing any links/documents which contains steps to configure integrations between Right Now/Service Cloud and Sales...
View ArticleHow to create a Incident custom field with multi values selected (5 Comments)
Topic by Praveen WoodyContentI need to create an Incident based custom field which will have several values (like Applications used) with different application names. User can select one or more...
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Attempt to access a socket in a way forbidden error (2 Comments)
Topic by Dan EcclestonContentGood Morning All,We currently use CX Agent Console and one of our users got the error shown in the image..Can anybody tell me what this means??Many Thanks and Happy New...
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BUI "workspace error" after closing an incident (3 Comments)
Topic by JamesContentHi,We are in the process of moving over to BUI from .NET, however appear to have hit a stumbling block.We are only able to open a single incident once during a login session from...
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Fields in chat launch page don't populate incident fields (2 Comments)
Topic by Juan_albutria Juan_albutriaContentHi,I have some custom fields in my customer portal chat launch page. They're required, then always they're filled up. But when an agent is in the chat and...
View ArticleWorkspaces > Next and Previous buttons (6 Comments)
Topic by Azam KhanPlease, Is it possible to have Next and previous buttons OOTB to get next available incident without going back to report?
View ArticleDisable Scrolling on Integer fields. (3 Comments)
Topic by Pavol ProckaHi,I would like to know if it is possible to disable the scrolling on an integer field?What I am talking about is an Integer custom field in a Workspace, the two arrows do not...
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Remove Search Priority Words tab from Search Knowledgebase report (1 Comment)
Topic by Geetha AmruthaContentHi,Is it possible to remove Search Priority Words tab from Search Knowledgebase report? How?I am unable to find pointers to this in the documentation or support...
View ArticleManage Custom Object Transactions Growth (1 Comment)
Topic by Michael LocurcioContentI recently looked at my DB size and Custom Object Transactions is the number one table in terms of Record Count and Size. Do I need to be worried about managing the...
View ArticleBUI Extensibility Framework - Samples and/or Templates (6 Comments)
Topic by SalvatoreHi,are there any samples of BUI extensions or templates (like the .NET-based ones available for add-ins) available, aside from the CTI/Twilio accelerator:...
View ArticleTesting email send with custom process (2 Comments)
Topic by JJHi,I'm trying to do a custom process to send an email with an attachment. The thing is, I'm not sure how to setup the test harness for it.Any advice?Thanks
View ArticleEnvironment too slow (5 Comments)
Topic by Alessandro GómezHi,Our environment has been too slow, what could we do to speed it up? Thanks!
View ArticleNotifications Component (1 Comment)
Topic by JLFolkmanIs there any information on the Notifications Component, like what notifications are displayed, how long are they displayed etc. I have been searching documentation and have found...
View ArticleBasic Integration Between Right Now CRM and Oracle Sales Cloud (4 Comments)
Topic by Bharath GeereddyContentHi All,I am new to this. Please help me in sharing any links/documents which contains steps to configure integrations between Right Now/Service Cloud and Sales...
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Editing the Incident Workspace ribbons in BUI vs .NET
Topic by JamesContentHi All,I was hoping that I could get some guidance on editing the Incident Workspace ribbon within BUI.I can add various editor commands to the ribbon within .NET and they appear...
View ArticleChange the term/label "Incident" to "Inquiry" in Agent Desktop (2 Comments)
Topic by Praveen WoodyContentHi, Do I use the message base to change the term "Incident" everywhere in Agent Console to "Inquiry" (Custom to our operations and client needs)? If so, what are the...
View ArticleCan the Task Assigned field be a group name or group with agent name rather...
Topic by Praveen WoodyContentCan the assigned field on the Task workspace be a group name or group with agent name like on the incident workspace rather than just an agent name? Can this be change and...
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