Topic by Nick L
Content
Background... We'd like our agents to be able to identify when a chat is started after a member is logged into our online banking system.
Using the engagement engine, we've configured a syndicated proactive chat widget to pop up after a member has logged into our online banking system (not immediately of course;). It pops fine, until I add the Custom Fields field. When I add the custom field id # and value to the Custom Fields field, the proactive chat no longer pops.
I've tried the following formats: 53-Yes, 53:Yes, 53,Yes
Does anyone know the proper format to use here? Or maybe another way to do what we want?
Thanks!