Topic by Christopher Farmer
Hi,
I'd like to be able to be notified, perhaps using a workspace rule, when a child record i.e. one that has been opened via another record e.g. an incident being opened through the contact workspace, becomes docked and a workgroup of related records is created.
My use case is that I have written an add-in, which is available as a button on the ribbon, which I only want to be available when an incident is docked or exists as a tab in its own right. This is because the add-in relies on saving the data before it executes, which of course is not directly possible when an incident exists as a child object.
Using workspace rules, I have been able to hide access to the add-in when an incident is opened as a child object, but if it is then docked I am unable to show the button to allow the add-in to be executed again.
Does anyone have any ideas how I could achieve this? I don't think the API provides an event of this sort either, which is why I'm hoping I can achieve it using something like workspace rules.
Any help or suggestions would be greatly appreciated.
Many thanks.